Will Call/Inside Sales Representative

Doyle Security Products, a 104-year-old security hardware distributor, is looking for a highly motivated and detailed-oriented business-to-business Will Call/Inside Sales Representative. Product experience is a plus but not necessary. Full Time Monday through Friday 8:00 AM - 4:30 PM. Located on the Mississippi near the North Loop of Downtown Minneapolis (FREE Parking).

Starting annual base salary at $36,000-50,000, plus monthly commission. *Salary requirements MUST be included in your email or resume.*

DUTIES AND RESPONSIBILITIES FOR WILL CALL/INSIDE SALES REPRESENTATIVE:

• Handle Will Call walk-in traffic and inbound calls. Understand customer needs and requirements and provide customers with product and service information. Manage creation and presentation of quotes for opportunities as they are identified.
• Research accounts, identify key players, and generate interest. Source new sales opportunities through inbound leads and outbound calls and emails. Generate new business and ensure growth of existing accounts.
• Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
• Attends internal continuing education of product and vendor classes (face to face and web).
• Performs other related duties as assigned by management..

QUALIFICATIONS FOR INSIDE SALES REPRESENTATIVE :

• Previous experience in the security hardware or related industry a plus.
• Strong focus on customer service and ensuring customer satisfaction.
• Strong technical solution and developmental skills and oral and written communication skills. Ability to communicate technical concepts and resolutions clearly.
• Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
• Excellent communication and interpersonal skills. Ability to work effectively in an on-site, team-driven environment.

COMPETENCIES FOR INSIDE SALES REPRESENTATIVE :

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality/Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Prioritizes and plans work activities; Uses time efficiently.
• Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

PHYSICAL DEMANDS AND WORK ENVIRONMENT FOR INSIDE SALES REPRESENTATIVE :

• Continually required to stand, sit, talk or hear
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to lift/push/carry items less than 25 pounds (office)
• Continually utilize visual acuity to operate general office equipment, read technical information, and/or use a keyboard