What are the responsibilities and job description for the Inside Sales Representative position at Nilfisk, Inc.?
Nilfisk Inc., based in Brooklyn Park, MN, is one of the world's leading floor care cleaning companies serving Fortune 500 companies in the U.S. To better serve our external customer base, Nilfisk is seeking an Inside Sales Representative that will provide phone-based support to assist and drive growth in our dealer and consumer accounts. Additional tasks could also be assigned by the Inside Sales Manager and the Sales Leadership team on an ad hoc basis if they are related to the sales process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Inside Sales Representative's primary goal is to support sales development and improve the customer experience by providing phone-based support to our dealer partners and end users across the county. The position will be focusing on gaining relationships with decision makers within the assigned accounts and to conduct strategic planning, managing any opportunities through the CRM and help increase sales revenue for each assigned location. They will help to support and fulfill the Sales Management Process, while executing inside sales campaigns that target specific industries and initiatives as determined by Sales Management. It is a virtual position, however, some time in the in Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.
Primary responsibilities include but are not limited to:
Sales Calls
- Act as primary point of contact for assigned accounts
- Determine and execute regular call cadence with accounts and end users
- Conduct virtual product meetings and strategic business reviews with customer to explore additional revenue opportunities
- Collaborate with field sellers (RMs) as necessary to support site visits, demo needs, training, etc
- Record all notes and next steps in SFDC
Customer Support
- Provide pricing support on opportunities
- Check inventory status for open opportunities and expected Purchase Orders
- Provide order tracking to customers
- Provide marketing material support as requested by Dealer partner
Prospecting
- Develop and execute inside sales campaigns
- Manage lead qualification process for all inbound leads received as prescribed by sales leadership
- Follow-up on all marketing-generated leads
- Calling and securing new prospect accounts as necessary
Administrative
- Generate all customer quotes and enters all opportunities into Salesforce
- Facilitate and Execute the New Account Set-Up Process for all new dealers and end users
- Hand off overflow of administrative items to team members as necessary
MINIMUM REQUIREMENTS
EDUCATION:
Bachelor's or Associates degree preferred
EXPERIENCE:
5 years of proven Inside Sales experience for B2B and/or B2C
KNOWLEDGE & PERSONAL ATTRIBUTES:
- Excellent oral and written communication skills
- Excellent organizational skills
- Strong strategic planning skills
- Team player, able to interact with all functional areas and all organizational levels
- Self-starter, highly motivated
- Open to feedback and coaching
- Must exemplify and embrace Nilfisk Behaviors including:
Act as One Team with One Agenda Understand Our Customers' business Act and Expect Forgiveness - don't wait for permission Try, Learn & Disrupt - The perfect plan doesn't exist Deliver on your Promise
COMPUTER SKILLS:
- Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.
- Proficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)
- Capability to learn new software and systems quickly
TRAVEL:
Expected annual travel at 5%
Let's create a cleaner future together
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.
Are you ready to make a change fora cleaner future?
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
Job applicant FAQ
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Equal opportunity It is the policy of Nilfisk not to discriminate any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nilfisk to take action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.