Real Estate Operations Manager

Operations & Client Experience Manager

Location:

Austin, Texas

Position Type:

Full-Time

About the Opportunity

We are seeking an experienced Operations & Client Experience Manager to serve as the right hand to a top-producing Austin real estate professional.

This individual will oversee day-to-day operations, listing coordination, vendor management, client

experience, marketing initiatives, scheduling, and business systems to ensure the business operates

efficiently and delivers exceptional service.

This is not an entry-level assistant position. We are looking for a highly organized, proactive professional

who can step into an established business, identify opportunities for improvement, implement systems,

and operate independently with minimal supervision.

The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, communicates

exceptionally well, and takes pride in creating order, efficiency, and a first-class client experience.

Experience in Austin's luxury real estate market is strongly preferred, as this role will interact directly with discerning clients and represent the business at a high level.

Key Responsibilities

Operations & Systems Management:

Evaluate, implement, and optimize business systems and workflows.

Assess current processes and recommend technologies, systems, and operational improvements

that increase efficiency and scalability.

Establish and maintain organizational systems for client management, lead tracking,

communications, project management, and business operations.

Identify inefficiencies and proactively implement solutions.

Maintain organization across all aspects of the business.

Manage projects, deadlines, and ongoing initiatives to ensure smooth day-to-day operations.

Client Experience & Relationship Management:

Serve as a primary point of contact for clients when appropriate

Deliver a seamless, concierge-level client experience.

Communicate professionally and promptly with buyers, sellers, vendors, and industry partners.

Anticipate client needs and resolve issues before they become problems.

Build trust and confidence while representing the agent and brand at the highest level.

Maintain discretion, professionalism, and exceptional attention to detail.

Listing & Transaction Coordination:

Manage the complete listing launch process from preparation through market debut.

Coordinate and schedule all listing-related vendors, including photographers, videographers, drone

operators, stagers, inspectors, contractors, and other service providers.

Prepare and upload listings to the MLS and other marketing platforms, ensuring accuracy and

attention to detail.

Gather and organize property information, disclosures, measurements, marketing materials, and

required documentation.

Coordinate inspections, repairs, vendor access, and follow-up throughout the listing and transaction

process.

Track deadlines and ensure all listing and transaction milestones are met on time.

Maintain communication with clients, title companies, vendors, and cooperating agents throughout

the transaction process.

Marketing & Brand Management:

Manage social media platforms and content calendars.

Create, schedule, and publish engaging content.

Utilize AI tools to improve efficiency, streamline workflows, and support marketing initiatives.

Coordinate marketing campaigns, client communications, and outreach efforts.

Maintain consistency across all branding and marketing efforts.

Executive & Calendar Management:

Manage a complex and ever-changing calendar for a high-producing real estate professional.

Coordinate appointments, showings, listing consultations, inspections, client meetings, travel, and

personal commitments as directed.

Anticipate scheduling conflicts and proactively manage priorities.

Protect the agent's time by ensuring schedules are organized, efficient, and aligned with business

goals.

Manage reminders, follow-ups, and task tracking to ensure nothing falls through the cracks.

Real Estate Support:

Show properties when needed.

Assist with buyer and seller support as appropriate.

Serve as a trusted extension of the agent's brand and business.

Support special projects and initiatives as needed.

Qualifications Required:

Minimum 3–5 years of experience in operations, executive support, business management, real

estate operations, project management, or a similar role.

Exceptional organizational and project management skills.

Strong written and verbal communication abilities.

Demonstrated ability to create systems, improve processes, and drive operational efficiency.

Ability to work independently with little direction or oversight.

Strong technology skills and comfort learning and implementing new tools.

Experience managing multiple priorities simultaneously while maintaining exceptional attention to

detail.

Professional, polished, and client-facing demeanor.

Availability Monday through Friday during standard business hours, with flexibility for occasional

evenings and weekends.

Austin luxury real estate experience strongly preferred.

Active Texas Real Estate License.

Experience supporting a top-producing real estate agent, luxury real estate team, executive, or

entrepreneur.

Experience with listing coordination, MLS management, and transaction support.

Strong marketing, social media, and content creation skills.

Experience utilizing AI tools to improve productivity, communication, and marketing efforts.

Understanding of luxury client service standards.

Ideal Candidate Profile:

You are a self-starter who requires little training and takes ownership of your responsibilities. You naturally create structure, enjoy solving problems, and are energized by helping a successful business operate at its highest level.

You are equally comfortable implementing systems, managing client relationships, coordinating listing

launches, overseeing marketing initiatives, handling complex scheduling, and ensuring every detail is

executed flawlessly.

Most importantly, you are proactive, resourceful, highly organized, and capable of operating independently

from day one.

Please Read Before Applying:

This is not an entry-level position and is not designed for someone seeking extensive training or

mentorship. We are looking for a proven professional who has successfully supported a high-performing agent, team, executive, or business and can contribute immediately.

The ideal candidate is a self-starter who identifies solutions, creates systems, takes ownership, and

operates independently. If you thrive on being told exactly what to do every step of the way, this is likely not the right fit.

We are not seeking an assistant to manage. We are seeking a trusted operator to help run and grow the business.

Please apply only if you are confident in your ability to step into a fast-paced environment, learn quickly,

make sound decisions, and execute at a high level with minimal supervision.

Application Instructions

To apply, please submit:

Your resume.

A brief video (at least one minute in length) introducing yourself and highlight your

Your professional background and Why you are interested in this position.

The strengths and experience you believe make you an exceptional fit for this role.

An example of a system, process, or improvement you implemented that created measurable

results.

Applications submitted without both a resume and video introduction will not be considered.