What are the responsibilities and job description for the Front Desk Agent position at DoubleTree by Hilton?
Job Summary
The Front Desk Manager plays a crucial role in ensuring exceptional guest experiences at our establishment. This position involves overseeing front desk operations, managing staff, and providing high-quality customer service. The ideal candidate will possess strong hospitality management skills and have a passion for creating memorable stays for our guests.
Duties
- Supervise daily front desk operations, ensuring smooth check-in and check-out processes.
- Manage and train front desk staff to deliver outstanding guest services.
- Handle guest inquiries and resolve complaints promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Conduct night audits to ensure all financial transactions are balanced and accurate.
- Collaborate with other departments to enhance the overall guest experience.
- Implement hotel policies and procedures to maintain high standards of service.
- Utilize multi-line phone systems effectively, demonstrating excellent phone etiquette.
- Assist with marketing initiatives to promote hotel services and amenities.
Skills
- Proven experience in hospitality management or hotel management roles.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests.
- Familiarity with night audit procedures and front desk operations in a resort or hotel setting.
- Excellent organizational skills and attention to detail in managing multiple tasks simultaneously.
- Proficient in using computer systems for reservations, billing, and record keeping.
- Ability to lead a team effectively while fostering a positive work environment.
- Strong interpersonal skills to build rapport with guests and staff alike. This position is an excellent opportunity for individuals passionate about hospitality who thrive in a dynamic environment. Join us in delivering exceptional experiences to our guests!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $16 - $18