Elkhorn City, 17873 E Hwy 80, Elkhorn City, KY, 41522

Department:

Retail

Job Status:

Full Time

FLSA Status:

Non-Exempt

Reports To:

Regional Director

Grade/Level:

N/A

Amount of Travel Required:

None

Job Type:

Regular

Positions Supervised:

N/A

Work Schedule:

Assigned Shifts

Position Summary:

The Manager In Training (MIT) is responsible for learning all aspects of the company's daily retail and food service operations with emphasis on adhering to the company's core values. The MIT will work closely with current store leadership and staff to develop the skills necessary to lead daily store processes. The MIT is required to complete training (both on the job and classroom) and will be evaluated monthly by the current store Manager, Regional Director and/or the Chief Operating Officer. The MIT will be assigned to a store as Manager when all training is complete, the Regional Director and Chief Operating Officer determine readiness and a store management opportunity becomes available.

Essential Functions:

• Have strong working knowledge of the company's policies and procedures
• Provides store level leadership
• Demonstrates focus on employee safety, inventory controls and audits
• Learns and implements marketing strategies and campaigns including approved signage, suggestive selling and targeted products
• Works closely with the Food Services team to learn all aspects of food preparation, presentation and inventory processes including cost controls such as waste and portioning
• Achieve proficiency in Human Resources policies and procedures including but no limited to recruitment, coaching/counseling and terminations
• Possesses the ability and understanding necessary to address facility maintenance issues and repairs
• Ensures the facility is always customer ready and safe
• Reviews and understands key facility financial metrics such as shrink, labor, gross profit, customer count and competition to ensure store success
• Develops skills to appropriately manage and deter customer conflict
• Ensures positive customer experience and relations via prompt and appropriate responses

Position Qualifications:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Analytical Skills - Ability to use thinking and reasoning toward root cause analysis and problem solving.
• Communication, Oral - Assesses individual's ability to communicate with economy and clarity with the ability to clearly understand messages and to receive and process feedback.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Ambition - The drive to achieve personal advancement.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Judgment - The ability to formulate a sound decision using the available information.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Decision Making - Ability to make critical decisions while following company procedures.

Skills & Abilities:

• Education: High School Graduate or General Education Degree (GED): Required
• Associate's Degree (two year college or technical school): Preferred
• Bachelor's Degree (four year college or technical school): Preferred
• Experience: 5 years retail experience 3 years management experience or 5 years work/management combined experience
• Computer Skills: Proficient in MS Office products (Word, Excel, Outlook, etc.)

Physical Demands: