What are the responsibilities and job description for the Service Field Supervisor position at Doswell Operating Group?
Who We’re Hiring:
EMC Mechanical Services is looking for a Service Field Supervisor to join our team! The Service Field Supervisor oversees daily field operations for the service division, ensuring technicians perform high-quality work, meet safety and compliance standards, and deliver excellent customer service. This role serves as the bridge between field technicians, dispatch, project managers, and clients—providing leadership, technical support, and accountability in day-to-day service activities.
Who We Are:
EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Installing Confidence.
What You’ll Do:
Field Supervision & Leadership
- Lead, coach, and develop service technicians to improve technical ability, customer relations, and efficiency.
- Oversee daily schedules, assignments, and dispatch coordination to ensure timely response to service calls.
- Perform regular site visits to monitor workmanship, quality control, and safety compliance.
Customer Service & Communication
- Act as the primary point of contact for clients during service operations.
- Resolve on-site issues, complaints, or escalations promptly and professionally.
- Ensure technicians deliver work that meets or exceeds customer expectations.
Operational Oversight
- Review work orders, job tickets, and service reports for accuracy and completeness.
- Track labor hours, productivity, and job costs; provide feedback to improve efficiency.
- Ensure company vehicles, tools, and equipment are properly maintained and utilized.
Safety & Compliance
- Enforce OSHA, state, and company safety standards on all service sites.
- Conduct safety talks and verify PPE and safe work practices are in use.
- Document and report incidents, near misses, and corrective actions.
Administrative Duties
- Report daily on technician performance, completed jobs, and issues encountered.
- Support workforce planning by recommending manpower needs, training, or cross-coverage.
- Collaborate with dispatch and service managers on scheduling, billing, and project handoff.