What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALIST position at Dorchester County, SC?
Description
The purpose of this class is to act as a liaison between customers and organization; and assist with complaints, orders, errors, account questions, billings, cancelations and other queries.
Duties
ESSENTIAL JOB FUNCTIONS
- Responds to customer inquiries via the telephone, email or in person; requires extensive knowledge of billing policies and procedures.
- Reviews account data to determine the proper action to take regarding a customer's request for new service. Analyzes customer accounts to determine the proper action to take on a customer's request for a technician visit.
- Negotiates payment of bad debt amounts prior to starting service or reconnecting accounts.
- Takes payment information and other pertinent information such as addresses and phone numbers.
- Analyzes various reports to verify accuracy and modify the information as needed to ensure proper billing.
- Utilizes computer technology to handle high call volumes.
- Collects fines, fees and payments; issues receipts; and maintains/balances cash drawer.
- Reviews related reports received monthly from outside organizations; verifies accuracy of current addresses; and initiates service at an address if necessary.
- Prepares, processes, copies, indexes, files, transmits and/or maintains various departmental documents.
- Audits and ensures the security and confidentiality of files as appropriate.
- Maintains office inventory levels such as paper, pens, toner, etc.
- Receives interoffice mail and faxes to distribute to the appropriate personnel.
- Accepts and reviews applications for water and/or sewer service for completeness and accuracy.
- Performs other related job duties as assigned.
Qualifications
Education and Experience:
High school diploma or GED,
Requires at least one (1) year of related work experience.
Special Qualifications:
None.
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