What are the responsibilities and job description for the IT Help Desk position at DORA'S NATURALS?
About Us
Dora's Naturals is a medium-sized business based in South Hackensack, NJ. We are a professional, fast-paced organization that values agility, collaboration, and continuous improvement.
Job Overview
We are seeking a Help Desk Analyst to join our IT team. The ideal candidate will have strong experience supporting Microsoft 365, device management (MDM), and Apple/Windows environments, providing reliable technical support to internal users and ensuring secure, efficient IT operations.
Key Responsibilities
- Administer and support Microsoft 365, including Exchange Online user management, mailboxes, distribution groups, licenses, and permissions
- Manage endpoint devices using Microsoft Intune (MDM), including enrollment, configuration profiles, compliance policies, and application deployment
- Administer Apple Business Manager, including device enrollment, supervision, and integration with Intune
- Provide first- and second-level technical support to internal users via phone, email, ticketing system, and in person
- Troubleshoot and resolve issues related to Windows, macOS, iOS, and Android devices
- Support computer hardware, operating systems, and software installations
- Manage user accounts, access rights, and group memberships
- Assist with network-related troubleshooting in a Meraki environment
- Utilize tools such as Jira, Microsoft Intune, Meraki Dashboard, and Windows admin tools for issue tracking and resolution
- Maintain accurate IT documentation and asset records
- Ensure compliance with IT security policies, endpoint security standards, and best practices
Qualifications & Experience
- Strong experience with Microsoft 365 / Office 365, including Exchange Online administration
- Hands-on experience with Microsoft Intune (MDM) for device and policy management
- Experience administering Apple Business Manager and supporting macOS/iOS devices
- Proficiency with Windows operating systems and Microsoft Office applications
- Working knowledge of Meraki networking equipment
- Experience supporting mobile devices (iOS and Android)
- Strong troubleshooting, organizational, and communication skills
Nice to Have
- Veeam backup and recovery experience (a plus)
- Experience with Jira or similar ticketing systems
Why Join Us
Join Dora's Naturals as a Help Desk Analyst and play a key role in managing modern endpoint environments while supporting a growing organization that values reliability, security, and continuous improvement.
Job Type: Full-time
Pay: $ $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- South Hackensack, NJ Required)
Ability to Relocate:
- South Hackensack, NJ 07606: Relocate before starting work (Required)
Work Location: In person
Salary : $35