Operations Support Specialist

About Donorlytics

Donorlytics is an early stage tech company using data and AI to support mission driven organizations. We build practical tools that help nonprofit teams work more effectively and understand their world with more clarity. The environment is calm, supportive, and focused on meaningful work built with modern technology.

• Early stage, funded, and growing
• AI powered tools built for the nonprofit sector
• Strong reputation with early users and advisors
• Modern technology applied to an important and underserved space

Role Overview

The Operations Associate helps keep Donorlytics running smoothly behind the scenes. You’ll jump into operations, onboarding prep, product check-ups, and team coordination. It’s a core role working directly with the founder where you’ll help shape the systems and structure that support the company as we grow.

What You Will Do

• Support day to day internal operations including admin tasks, scheduling, vendor coordination, and general team organization
• Keep internal company information organized such as vendor details, subscription accounts, tools, and access information
• Support people ops including recruiting coordination, onboarding, benefits tracking, compliance basics, and internal team organization
• Maintain internal documentation and build clean, repeatable processes
• Review the product regularly and share notes on anything that needs improvement
• Support customer onboarding by preparing materials, tracking steps, and helping create a smooth introduction to the product
• Provide customer support by answering questions and collecting feedback
• Support product demos by helping with preparation and gaining comfort with the demo flow
• Assist across teams with tasks that help the company operate smoothly

Who You Are

You like bringing order to things and learning new tools. You enjoy a role where the work varies but stays clear, manageable, and well supported. You take pride in helping a team run smoothly and making things easier for the people around you.

This Role Is Not For You If

• You prefer highly specialized work and want to stay inside a narrow lane
• You need a rigid, fully-built structure with established processes
• You’re uncomfortable working in a small, early-stage environment where things evolve over time

Requirements

• 1–3 years of experience in operations, customer support, coordination, or similar work
• Strong written and verbal communication skills
• Comfortable learning new software tools and working in a tech-forward environment
• Legally authorized to work in the U.S.

Compensation and Benefits

Base salary: $45,000 - $55,000 annually

Compensation varies based on experience and location.

Benefits include:

• Annual performance bonus opportunities
• Remote-first role (SoCal candidates preferred)
• Paid time off
• Health benefits
• 401(k) plan
• Meaningful growth opportunities as the company expands