What are the responsibilities and job description for the Breakfast Host position at Donohoe Hospitality Services?
Job Details
Description
Breakfast Host
Position Summary
The Breakfast Host is responsible for creating a welcoming first impression for guests by providing friendly, attentive service upon arrival and departure. This role manages guest seating, reservations, cashiering support, and front-of-house operations while maintaining outlet standards and ensuring a positive dining experience.
Key Responsibilities
Guest Service & Seating
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Description
Breakfast Host
Position Summary
The Breakfast Host is responsible for creating a welcoming first impression for guests by providing friendly, attentive service upon arrival and departure. This role manages guest seating, reservations, cashiering support, and front-of-house operations while maintaining outlet standards and ensuring a positive dining experience.
Key Responsibilities
Guest Service & Seating
- Welcome guests promptly and professionally upon arrival.
- Manage waiting lists and assist guests while they wait according to outlet service standards.
- Escort guests to appropriate tables in a timely manner and provide assistance as needed.
- Arrange booster seats and high chairs for guests when required.
- Monitor guest satisfaction and notify management of any guest concerns or service issues.
- Thank guests upon departure and invite them to return.
- Manage reservations and maintain seating charts.
- Answer incoming telephone calls and respond to guest inquiries.
- Take room service orders in accordance with outlet standards.
- Keep supervisors informed of operational issues, guest concerns, and unusual situations.
- Assist servers with cashiering responsibilities.
- Maintain an accurate cash bank and follow all cash handling procedures.
- Ensure proper check control procedures are followed and report discrepancies immediately.
- Maintain accurate currency exchanges and transaction records.
- Maintain a clean, organized, and well-stocked host/hostess station.
- Ensure menus are clean and presentable.
- Restock supplies as needed.
- Complete shift change and closing duties.
- Assist with seating arrangements for large parties and special events.
- Support servers and buspersons with light cleaning and side work, including preparing service ware, rollups, and displays.
- Comply with all hotel policies, procedures, and standards outlined in the employee handbook.
- Maintain flexibility to work varying schedules, including weekends, holidays, and alternate shifts, based on business needs.
- Strong customer service and interpersonal skills.
- Effective verbal communication skills.
- Ability to handle cash transactions accurately and responsibly.
- Ability to work in a fast-paced hospitality environment.
- Ability to stand for extended periods of time.
- Team-oriented with a professional and positive attitude.
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.