What are the responsibilities and job description for the Service Advisor position at Don Ringler Automotive?
Description
About Us
Since we opened Don Ringler Automotive, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future. Here at Don Ringler, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.
We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence, you may be a great fit for our team.
As our new Toyota Service ASM, you will be a face and voice for the dealership. We need a Service Advisor who is an expert in the art and science of customer service. While we prefer someone with experience, candidates with great potential will also be considered for training. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Qualifications
About Us
Since we opened Don Ringler Automotive, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future. Here at Don Ringler, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.
We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence, you may be a great fit for our team.
As our new Toyota Service ASM, you will be a face and voice for the dealership. We need a Service Advisor who is an expert in the art and science of customer service. While we prefer someone with experience, candidates with great potential will also be considered for training. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Medical
- Dental
- Vision
- 401(k)
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Short Term Disability
- Employee Purchase Program
Qualifications
- Eagerness to improve
- Collaborates well with others in a team setting
- Strong communication skills
- Punctual and reliable
- High school diploma or equivalent
- Excellent customer service skills
- Basic computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast paced environment
- Willingness to learn new technology
- Valid driver's license and clean driving record