What are the responsibilities and job description for the Service Advisor position at PMG AUTO SALES?
Purdy Volkswagen is looking for motivated and caring individuals who would like to start a stable career as a Service/Express Advisor. In this role, you'll be given the best tools to deliver quality results - training, technology, and support. You will be frequently called a “Care Consultant” because you care!
Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a service advisor role might be in your future.
What you’ll do:
• Listen to each client and clearly articulates information on the repair order
• Ascertain the needs of clients, collecting information necessary for service or repair diagnosis
• Present a menu of recommended maintenance and additional services to every client
• Write Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
• Communicate to clients the current status of a repair order
• Inspect quality of vehicles following repairs of service to verify that all authorized work is performed properly
• Maintain a record of status of special-order parts
• Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
• Maintain required hours per repair order (HPR) in accordance with dealership standards
• Attend weekly department meetings
What we offer:
• Unlimited earning potential – production based pay
• Monthly performance bonuses
• Medical, Dental, & Vision insurance plans
• 401(k) with company-match
• Paid-time-off (PTO)
Qualifications:
What we’re looking for:
• Reliable, compassionate, and motivated
• Desire to continuously develop and learn
• Customer service Experience (Preferred)
• Bilingual (A plus)
• Automotive experience (not required)
• High School Diploma or General Education Experience (GED) (Required)
• Valid Texas driver's license with a good driving record
• Pass Pre-Employment drug screening
• Pass Background Check