What are the responsibilities and job description for the Shop Operations Manager position at Don Den's Sales, Inc?
Shop Operations Manager
Don Dens Sales is looking for a Shop Operations Manager to take ownership of the day-to-day flow of our heavy truck and trailer operation.
We build and service dump trucks, flatbeds, logging trucks and trailers, hydraulic systems, PTOs, lift axles, lighting, tarp systems, and custom fabrication projects. This role is for someone who can keep that kind of work moving in an organized, practical, and accountable way.
This is not a desk-only management job. The right person needs to be comfortable in the shop, able to lead technicians, make decisions, solve problems, communicate clearly, and keep jobs moving from intake to final delivery.
What You’ll Own
You will be responsible for the daily execution of shop work after the job is sold. That includes:
- Building and managing the shop schedule
- Assigning technicians and setting daily priorities
- Keeping jobs moving through the shop without unnecessary delays
- Supporting technicians when they hit roadblocks
- Coordinating with parts, inventory, engineering, fabrication, and administration
- Making sure jobs are properly documented
- Watching labor hours, job progress, and schedule commitments
- Communicating job status and timeline updates
- Making operational decisions throughout the day
- Holding quality standards before work leaves the shop
- Managing rework, warranty issues, and customer concerns after the sale
- Helping improve shop flow, accountability, safety, and efficiency
- Customer interfacing for fly-in service work, job updates, and problem solving
The goal is simple: work should move through the shop in a controlled, organized, high-quality way.
What we’re Looking For:
We are looking for someone who has real shop leadership ability. Heavy truck, equipment, fabrication, hydraulic, or manufacturing experience is strongly preferred.
The right person will be:
- Organized without being rigid
- Practical and decisive
- Comfortable leading mechanics, welders, and technicians
- Able to communicate clearly with both shop employees and customers
- Strong at follow-through
- Willing to hold people accountable
- Able to understand technical work without needing to personally perform every task
- Calm when priorities change
- Focused on quality, efficiency, and customer satisfaction
Experience with truck equipment, hydraulics, PTOs, electrical, fabrication, or service work is a major plus.
What Success Looks Like
A successful Shop Operations Manager will help create a shop where:
- Technicians know what they are working on and what matters most
- Jobs are ready before they hit the bay
- Problems are caught early
- Customers get clear updates
- Work is documented properly
- Quality is consistent
- Rework is reduced
- The shop runs with structure instead of constant firefighting
Why This Role Matters
This is a key leadership position in a growing truck equipment business. We are not looking for someone to simply “watch the shop.” We are looking for someone who can help run the operating system of the company day to day.
If you have a strong mechanical background, can lead people, and know how to keep work moving in a real shop environment, we would like to talk.
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- Relocation assistance
Work Location: In person
Salary : $70,000 - $100,000