General Manager –

Dolton Bowl is a revitalized, community-driven bowling center focused on great experiences, strong culture, and consistent growth. We're looking for a hands-on General Manager to lead day-to-day operations, build and motivate a high-performing team, and ensure exceptional guest experiences across all departments.

This role is ideal for someone who thrives in fast-paced hospitality environments and takes pride in running a clean, efficient, and welcoming operation.

Position Overview

The General Manager is responsible for overall performance of the bowling center, including sales, profitability, staffing, guest satisfaction, and operational excellence. You will oversee managers and staff, implement systems and procedures, and work closely with ownership to achieve business goals.

Key Responsibilities

Operations & Financial Performance

• Drive sales, revenue, and profitability in alignment with ownership goals
• Manage labor, scheduling, and operating costs
• Prepare and submit daily, weekly, and monthly reports (sales, labor, cash, events)
• Create and maintain operational procedures and best practices
• Ensure the facility is clean, organized, safe, and operating efficiently

Leadership & Team Development

• Directly supervise department managers and key staff
• Hire, train, coach, and mentor team members at all levels
• Conduct performance reviews and handle employee relations with professionalism
• Lead regular manager and staff meetings to address operations and improvements
• Build a positive, accountable, and high-energy work culture

Guest Experience

• Be present on the floor and accessible to guests
• Resolve customer concerns quickly and professionally
• Ensure consistent, friendly, and efficient service throughout the center
• Promote leagues, events, parties, and in-house specials

Scheduling & Staffing

• Create weekly and monthly schedules for management and staff
• Ensure proper staffing levels for leagues, events, and peak business hours
• Oversee timesheets and payroll accuracy

Cash Handling, Audits & Controls

• Oversee cash handling, drawers, refunds, and daily audits
• Track special events and large group bookings
• Identify and investigate discrepancies or operational issues

Safety, Compliance & Facility Oversight

• Enforce all safety procedures, OSHA standards, and local regulations
• Oversee loss prevention and inventory control
• Ensure equipment, lanes, and public areas are properly maintained

Qualifications

• 3 years of management experience in hospitality, entertainment, food & beverage, or retail
• Strong leadership and team-building skills
• Excellent customer service and communication abilities
• Highly organized, dependable, and solution-oriented
• Comfortable managing busy, high-energy environments
• Bachelor's degree preferred but not required

Work Environment & Physical Requirements

• Active bowling center environment with loud noise levels and constant movement
• Ability to stand, walk, bend, lift, and remain mobile for extended periods
• Ability to lift up to 50–100 lbs with assistance when needed

Why Dolton Bowl

• Be part of a growing, revitalized local landmark
• Work directly with ownership and have real impact
• Opportunity to build systems, culture, and long-term growth
• Fast-paced, community-focused, and never boring

Pay: From $60,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $60,000