Sr QA Engineer with Spanish Speaking

Job Title: Senior QA Engineer (English & Spanish Fluency)
Location: Fort Worth, TX (On-site)
Duration: Long term

Industry: Utility

About the Role
You will join the QA team at the client to ensure high-quality delivery of our sales, billing and IVR systems. You'll actively participate in functional, data and integration testing - with a strong emphasis on configuration, ETL and IVR workflows. Your bilingual (English/Spanish) skills will help support a diverse stakeholder base and drive clear communication across teams.

Key Responsibilities

• Develop, execute and maintain test plans, test cases and test scripts for IVR, ETL and business-critical systems
• Perform backend data validation and database testing using SQL
• Use test-management tools (e.g., JIRA, qTest) to log defects, manage test cycles and support test-reporting
• Collaborate with developers, business analysts and stakeholders to review requirements, identify test scenarios and ensure traceability
• Conduct IVR testing including inbound/outbound call flows, prompts, data integration and logging
• Validate complex ETL data pipelines: source to target, transformation rules, data quality checks
• Participate in daily scrum meetings, status reporting and continuous improvement of QA processes

Required Skills

• Fluent in English and Spanish (verbal and written)
• Strong experience with JIRA and qTest (or equivalent test-management tools)
• Proficiency in SQL for data validation, joins, aggregations, and ETL testing
• Hands-on experience with ETL process testing: understanding of data flows, validation of business rules
• Experience in IVR testing or telephony-based system testing (call flows, IVR prompts, telephony integration)
• Solid functional and integration testing background; good understanding of software QA lifecycle

Preferred Attributes

• Excellent communication skills in both English and Spanish
• Detail-oriented, methodical, with strong analytical and problem-solving skills
• Comfortable working onsite in Dallas, collaborating closely with cross-functional teams

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