What are the responsibilities and job description for the Host position at DOLPHIN HOTEL MANAGEMENT?
Job Description Host
Immediate Supervisor: Sloppy Joe's Manager
Job Summary:
The primary responsibility of the host/ hostess is to welcome, seat the Guest and leave them with a great first impression of the restaurant, along with proper collection of cash and charges for all retail, maintaining a clean area, and giving exceptional service to all guests.
Essential Job Responsibilities:
- Greeting the guests with a smile and friendly hello
- Seating the guest
- Guest Recognition
- Guest Service
- Monitoring entry area and restrooms for cleanliness
- Properly operating the telephone
- Accurately gauging wait list times with assistance from the MOD and informing the guest
- Saying goodbye and thank you to all guests
- Opening side work
- Closing side work
- Taking To Go and Room Service orders and coordinating proper delivery
- Thorough knowledge of all coupons, promotions, and special events in restaurant
- Thorough knowledge of all food items including daily specials
- Assisting other departments when necessary
- Answering the phone in a timely manner
- Providing directions to guests
- Keeping the gift shop clean and orderly
- Stocking the gift shop properly
- Assisting co-workers as needed
- Exemplify the Dolphin Hotel Management Standards of Excellence.
Necessary Skills and Attributes:
Excellent verbal, comprehension, listening, and problem-solving skills Interpersonal and time management skills
Guest relation skills Adaptability
Sound Computer skills and working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
Formal Education:
High School Graduate or equivalent Multilingual preferred
Experience:
Entry level to 2 years of experienced desired.
Physical Requirements 1
While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands and fingers, or feel objects, tools or controls, lift boxes (up to 50 lbs), talk and listen. Vision abilities required by this job include close vision to a computer screen.
Salary : $14 - $15