Airline Account Manager

We have an incredible opportunity for a dynamic Airline Account Manager to join our growing Miami Team!

About DO & CO

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown, and grow constantly – sometimes beyond our own expectations.

What We Offer:

• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.
  
  

Responsibilities:

• Ensure accurate updates of airline account specifications across departments to meet client needs.
• Assist airlines in determining operational service needs and set up flight-related requirements.
• Serve as the primary point of contact for airline clients, resolving operational issues promptly.
• Coordinate catering requirements with airlines, ensuring specifications are met and providing timely performance reports.
• Oversee distribution of catering information to relevant departments, ensuring deadlines and requirements are met.
• Conduct monthly inventory checks and assist with menu changes and SPML specifications.
• Manage the flow of food, ensuring tray-setting, packaging, and distribution are completed on time.
• Ensure products and trolleys meet quality standards, verifying meals are correctly prepared, packed, and assigned.
• Maintain compliance with food safety and hygiene regulations, addressing any issues with relevant teams.
• Supervise flight coordinators and food packers, ensuring proper handover of catering to aircraft crew.
• Identify and implement improvements to processes and procedures to enhance operational efficiency and customer care.
• Train, develop, and discipline staff while appraising performance to optimize team productivity and adherence to safety standards.
• Analyze operational data to identify trends, bottlenecks, and areas for improvement, providing actionable insights to enhance client satisfaction and operational efficiency.
• Generate regular performance reports for clients, tracking key metrics such as timeliness, quality standards, and cost efficiency, and recommend strategies to address inefficiencies.
• Use predictive analysis to optimize inventory, meal planning, and staff allocation, ensuring cost reduction while maintaining high service quality and alignment with client goals.
  
  

Qualifications:

• 3 – 5 years of experience in a managerial role in account management, operations, or logistics, preferably in airline catering or a related field.
• A bachelor's degree in Business, Hospitality Management, Logistics or a relevant field preferred.
• Experience in airside, aviation, FMCG, or customer service environments is highly preferred.
• Proven experience in leadership and team management, with the ability to lead by example and motivate teams in a high-paced environment.
• Excellent verbal and written communication skills, with the ability to liaise effectively with clients, team members, and senior management.
• Strong planning, coordination, and organizational skills, with a meticulous eye for detail.
• Ability to thrive in a dynamic, fast-paced environment and effectively handle multiple priorities at once.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook); experience with inventory and production software is a plus.
• Capable of working in refrigerated environments for extended periods (up to 70% of the day).
• Ability to work independently while also being an effective team player.
• High level of self-organization, results-oriented, and proactive in problem-solving.
• Ability to maintain and enforce food safety and hygiene standards and address any non-compliance issues swiftly.
• Must be able to obtain Airport access as per TSA regulations (49 CFR
• 1542.209).
• Ability to work flexible shifts, including nights, weekends, and holidays, as required.
• Bilingual Spanish is a plus but not required.
• Must have a valid driver's license.
  
  

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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