Human Resource Manager

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130 airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

• Strategic Partnership
• Serve as the local HR partner and implementer of enterprise-wide HR strategies, collaborating with Corporate HR Leadership and functional COEs (Talent Acquisition, Benefits, Employee Relations, Training & Development, etc.).
• Ensure alignment between station-level HR practices and corporate HR programs, including policy rollouts, engagement initiatives, and compliance processes.
• HR Operations & Compliance
• Manage day-to-day HR functions, including onboarding, leave administration, policy interpretation, coaching and counseling, and terminations.
• Ensure compliance with company policies, airport authority regulations, TSA regulations, and applicable federal, state, and local labor laws (e.g., FLSA, FMLA, ADA, OSHA, EEOC).
• Administer badging processes and background checks per airport and governmental regulations; conduct audits and implement corrective action as needed.
• Employee & Labor Relations
• Act as a coach and liaison for General Management and station supervisors on employee relations, discipline, and performance matters.
• Conduct thorough investigations and ensure a fair and consistent resolution of employee concerns.
• Participate in and support collective bargaining activities to ensure contract compliance.
• Manage employee separations, exit processes, and documentation.
• Engagement, Culture & Communication
• Champion employee engagement and culture by supporting recognition programs, employee feedback initiatives, and station events.
• Foster open communication and a positive workplace environment through visibility and responsiveness.
• Promote diversity, equity, and inclusion across all employee groups.
• Performance & Talent Support
• Support the performance management cycle, including coaching leaders on evaluations, goal setting, and development planning.
• Partner with Talent Acquisition to support hiring events, workforce planning, and onboarding new hires.
• Provide insights into succession planning and learning needs at the station level.
• Administrative & Reporting
• Maintain accurate employee records and station-level HR documentation in alignment with corporate standards.
• Generate and interpret HR data (e.g., turnover, headcount, attendance) and provide insight into both local and corporate leadership.
• Support payroll accuracy, benefits inquiries, and HR systems usage as needed

Job Qualifications

• Bachelor’s degree in HR, Business Administration, or related field preferred.
• Minimum 4 years of progressive HR experience, ideally in operational, unionized, or high-volume environments.
• Strong understanding of employment law and airport/aviation regulatory compliance.
• Experience successfully implementing corporate HR programs at a field/station level.
• Excellent interpersonal, coaching, and investigative skills.
• Ability to balance local responsiveness with enterprise consistency.
• High level of professionalism, discretion, and sound judgment.
• Proficient in Microsoft Office Suite; preferred experience with HRIS systems, Dayforce experience a plus.