What are the responsibilities and job description for the Resource Center Manager position at DC Department of Human Resources?
This position is located in the DC Office of Administrative Hearings (OAH), Resource Center. OAH serves as an independent administrative adjudication agency for more than 40 District agencies, boards, and commissions as mandated by the Office of Administrative Hearings Establishment Act (D.C. Law 14-76). OAH is statutorily charged with planning and implementing adjudication programs from these agencies. OAH also provides an impartial forum for litigation brought by such agencies on behalf of the Government of the District of Columbia. The Resource Center is housed within OAH and provides legal resources, information on legal processes, and lawyer referrals to unrepresented litigants.
As the Resource Center Manager, incumbent is responsible for overseeing the day-today operations in the Resource Center; developing policies and procedures; managing and training Resource Center staff and volunteers; developing reports on the provision of services to litigants; explaining how to navigate the litigation process; referring individuals to legal clinics, programs, or social service providers; and developing robust network of referral services and community outreach and education programs.
Duties And Responsibilities
Manages and coordinates the operations in the Resource Center and provides essential resources and assistance to individuals in need of legal aid. Oversees the day-to-day operations of the Resource Center, ensuring a smooth and efficient workflow. Manages and supports the Resource Center's staff, including communicating job expectations, conducting performance reviews, and addressing training and coaching needs as necessary. Recruits, trains, and manages a team to ensure the provision of high-quality assistance to litigants. Maintains and tracks the Resource Center database of inquiries and responses and provides statistical and/or narrative reports on a routine basis regarding the Resource Center. Maintains contact with Administrative Law Judges; the Clerk of the Court and their staff; Office of the General Counsel; OAH Resource Center Committee; other OAH senior staff; other District, federal, state, and local agency staff; parties and members of the public.
Meets Resource Center financial objectives by forecasting requirements, preparing budgets, and scheduling expenditures. Develops and implements Resource Center policies and procedures in compliance with relevant statutes, rules, and business practices. Develop educational and reference materials that can be used by litigants to enhance their understanding of legal processes and options. Maintains and tracks the Resource Center database of inquiries and responses and
provides statistical and/or narrative reports on a routine basis regarding the Resource Center.
Qualifications & Education
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Education: LLB or Juris Doctor (J.D.) degree from a law school accredited by the American Bar Association (ABA) are highly preferred.
Licensures & Certifications
None
Work Conditions/Environment
Work is generally performed in an office or courtroom setting. The work is sedentary. However, there may be some walking; handling, carrying and occasional lifting and movement of light and heavy objects such as documents, exhibits, records, briefcases, and office furniture or equipment are required.
Other Significant Facts
Tour of Duty: Monday - Friday 8:30 am - 5:00 pm
Promotion Potential: No known promotion potential
Duration of Appointment: Management Supervisory Service (MSS), At-will. Positions in the Management Supervisory Service serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Pay Plan, Series, Grade: MS-0901-11
Salary: $73,334 - $102,667
Position Designation: This position has been designated as security-sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Residency Requirement: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
As the Resource Center Manager, incumbent is responsible for overseeing the day-today operations in the Resource Center; developing policies and procedures; managing and training Resource Center staff and volunteers; developing reports on the provision of services to litigants; explaining how to navigate the litigation process; referring individuals to legal clinics, programs, or social service providers; and developing robust network of referral services and community outreach and education programs.
Duties And Responsibilities
Manages and coordinates the operations in the Resource Center and provides essential resources and assistance to individuals in need of legal aid. Oversees the day-to-day operations of the Resource Center, ensuring a smooth and efficient workflow. Manages and supports the Resource Center's staff, including communicating job expectations, conducting performance reviews, and addressing training and coaching needs as necessary. Recruits, trains, and manages a team to ensure the provision of high-quality assistance to litigants. Maintains and tracks the Resource Center database of inquiries and responses and provides statistical and/or narrative reports on a routine basis regarding the Resource Center. Maintains contact with Administrative Law Judges; the Clerk of the Court and their staff; Office of the General Counsel; OAH Resource Center Committee; other OAH senior staff; other District, federal, state, and local agency staff; parties and members of the public.
Meets Resource Center financial objectives by forecasting requirements, preparing budgets, and scheduling expenditures. Develops and implements Resource Center policies and procedures in compliance with relevant statutes, rules, and business practices. Develop educational and reference materials that can be used by litigants to enhance their understanding of legal processes and options. Maintains and tracks the Resource Center database of inquiries and responses and
provides statistical and/or narrative reports on a routine basis regarding the Resource Center.
Qualifications & Education
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Education: LLB or Juris Doctor (J.D.) degree from a law school accredited by the American Bar Association (ABA) are highly preferred.
Licensures & Certifications
None
Work Conditions/Environment
Work is generally performed in an office or courtroom setting. The work is sedentary. However, there may be some walking; handling, carrying and occasional lifting and movement of light and heavy objects such as documents, exhibits, records, briefcases, and office furniture or equipment are required.
Other Significant Facts
Tour of Duty: Monday - Friday 8:30 am - 5:00 pm
Promotion Potential: No known promotion potential
Duration of Appointment: Management Supervisory Service (MSS), At-will. Positions in the Management Supervisory Service serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Pay Plan, Series, Grade: MS-0901-11
Salary: $73,334 - $102,667
Position Designation: This position has been designated as security-sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Residency Requirement: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Salary : $73,334 - $102,667