Account Manager

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company. Job Description: As Account Manager at Zeno Group, you will take responsibility for the delivery of campaigns against set objectives, identifying and developing client relationships/opportunities and serve as a valued team member and resource for clients, junior members, and all internal and external stakeholders. This role includes: • Day-to-day management of all aspects of a client campaign/project • Management of regular client WIPs, ensuring key milestones are met and projects are being delivered (engaging with the client to ensure they are fully updated) • Thinking proactively about the client’s business. Providing client communications that are solutions-driven • Demonstrating understanding of the categories in which their client operates • Media strategy development and press relations • Social media and influencer strategy development and management (experience a bonus but not essential) • Creative idea generation and development • Proposal writing • Setting of client KPIs and managing the delivery of agreed KPIs in partnership with the Account Director, where relevant • Being able to plan to effectively self-manage and manage junior team members • Management of budget trackers (in relation to projects/events) • Contributing to the overall culture of the office • Having fun – and helping others enjoy their work too! Duties & Responsibilities Management and Professional Skills • Contribute to (and in some cases lead) the strategic development of project and long-term campaigns for all designated clients in partnership with the senior client lead (AD) • Effectively work with and manage client teams to ensure that work is being delivered on- time and at a high level • Develop the professional and management skills of junior team members; provide ongoing feedback in a constructive manner • Lend skills, capabilities or knowledge in problem solving on behalf of clients or teams • Ensure brainstorms for all designated clients are thoroughly planned to create the best creative environment, engaging a wide range of expertise from across the agency Position Requirements • 4 years’ experience – agency preferred but not essential • A passion for telling interesting and insightful stories for our clients supported by solid media, influencer and/or stakeholder contacts in the Australian and New Zealand markets • Experience playing an integral role in managing projects and retained campaign work for brands with diverse communications requirements • The ability to manage up and down within a team and experience supporting the career growth of junior team members • Independent thinking, courage to challenge the norm, and confidence to generate fresh ideas internally and externally • Excellent written skills from pitch responses to media releases, case studies, bylines, and online content production • A genuine passion for the industry we work in, and the brands we work with, and looking to grow and learn as part of a driven and ambitious team • Always demonstrate agency best practice • Is fearless, resourceful and tenacious – able to hit the ground running • Flexible, team player keen to mentor and nurture junior team members • Positive outlook – we like to have fun at work • Lead media engagement for designated clients, demonstrating the ability to secure key leading coverage and teaching these skills to junior team members • In partnership with the senior client lead, develop of client KPIs and take responsibility for the delivery of these KPIs, working closely with team members to achieve these • Be a proficient writer across all styles of writing including press releases, speeches, briefs, newsletters…etc • Help to effectively utilize agency creative and planning services where required in a cost-effective manner • Work closely with colleagues throughout the Zeno network as necessary • Be a positive role model and mentor for others at Zeno • Manage key relationships with client leads at the local (and regional and global level if required) and therefore contribute to the growth of client revenues • Billability to be at least 90% of the time Talent and Leadership • Be a positive role model for leadership values and behaviours • Strong people advocate and developer of future talent • Empower more junior team members to deliver the required business results for growth by providing counsel to junior team members and giving feedback on their work • Manage staff to maximize performance and productivity • Identify, shape, attract, and develop talent across all levels; retain and develop key team employees through mentoring, motivation, feedback, and learning opportunities • Business Development, networking, and marketing • Identify clients with the potential for growth • Maintain client satisfaction, resulting in client retention • Network amongst client groups and relevant industry peers • Stay up to date with emerging technologies and trends and demonstrate a considered understanding of how they integrate into communication marketing programs • Initiative and General Management • Maintain knowledge of the latest thinking and practices in public relations and apply these to the clients as required • Engage with journalists of the relevant media to maintain their understanding of how the media works, and new trends and apply these to the client as required. • Regularly provide leadership in driving a positive and supportive work culture. • Nurture and grow junior team members by providing regular feedback to senior team members. Be a positive role model for all others • Be a team player. Get involved with no task too big or too small Financial Management • Day-to-day responsibility managing large projects as well as small teams on several accounts • Responsible for client-related finance management, including managing large project budgets • Alert Account Director/ Director of potential scope creep (e.g., expected work product exceeds available budget) within five days of month close to ensure conversations are held with clients • Before commencing any work for a client, review MSA to ensure you understand client billing policies (including travel policies); are knowledgeable about agreed rates and that all paperwork to support billing is in place; ensure that the team is aware of and understands the client billing policies (especially as they relate to what can and cannot be billed) Our Culture, Perks and Values Awards and client win’s aside, it’s our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your wellbeing. Some of these include: Flexible Working Flexible work from home options all year round (with phone and internet allowance) Finish at 4pm on Fridays all year round Finish at 1pm every Friday before a public holiday Change of Scene Week - $1000 towards accommodation costs for you to work from a different location every year   Stopover Holiday Extension Three nights’ accommodation paid if you are visiting a city with a Zeno office Aussies Abroad anniversary trip with flights and accommodation to visit another Zeno APAC office Leave Anniversary leave day off Birthday leave day off Annual Zeno Day of Play - Day off to have fun Bonus Christmas leave between Christmas and new year Training Zeno Fearless University - Internal Training Modules Zeno Internal Training sessions - with regional and global leaders External Training opportunities Wellbeing Self-Care Days (when you need to take a day to yourself, no doctor’s note needed) Headspace subscription Employee Assistance Program counselling services Our Values At Zeno six core values underpin everything we do: Fearless: We push ourselves and each other into the unexpected Collaborative: We work together to get somewhere better Entrepreneurial: We pave the way for our people to make big things happen Inclusive: We are a place where everyone can be seen and valued as their true authentic selves Kind: We communicate openly and directly, always acting with empathy Ambitious: We aim high, determined to advance our individual and shared goals We are a rapidly-growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network. Ask us about Zeno’s Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business. Zeno is the place where careers are built and lives are lived. A Fiercely Independent Agency Zeno is an award-winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. Zeno is – and always will be – for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change. To support our diverse workforce, we created safe-space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ ), Asian-cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing). To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry. The strengthened infrastructure and resources we put in place ensures that DE&I effectively informs everything we do. Act Together remains central to who we are and how we show up with the goal of lasting change. We will not waver in prioritizing this important work.