What are the responsibilities and job description for the Account Director position at djeholdings?
Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company. Job Description: In Australia, we embrace a boutique vibe, enhanced by our extensive global network. This unique combination allows you to thrive within an agile team while accessing a wealth of resources for multi-market accounts and tapping into a huge array of global resources. Our diverse clients include global tech, consumer, and B2B brands, as well as local Aussie businesses. We’re looking for someone with a curious nature and a passion for leading corporate and B2B accounts. Zeno Australia recently won the PR Awards Asia-Pacific 2024: Best Culture of the Year Award. We are purpose-driven and committed to a positive culture that supports and nurtures, while also inspiring everyone to push limits and to embody our Fearless Pursuit of the Unexpected motto. We also offer a benefits package like no other! About the Job This is a full-time position located in Sydney CBD, with flexible working from home options two days a week. As an Account Director at Zeno, you will provide senior counsel for account teams and support the Managing Director and Senior Account Director in all operational aspects of our fast-growing business. While driving business development will be part of your role, your strategic mindset, strong financial acumen, and creative thinking will be key to your success. You’ll have a keen eye for identifying new business opportunities as they arise. You will be working with a team of bright and enthusiastic communicators and a client portfolio comprising professional and financial services, technology, FMCG, and some of the world’s most innovative and fast-growing companies. B2B and strong corporate comms experience is essential, with the capability to manage campaigns encompassing employee engagement, C-suite executive profiling, and issues management. You will also be confident in driving purpose, sustainability, and social impact programs. You will need to be able to devise and execute integrated data-led communications programs that support clients in achieving their commercial and reputational objectives. A day in the life could include developing an RFP, managing a team and mentoring, reconciling account budgets, managing servicing levels, running media training workshops, troubleshooting client queries, and a whole lot more. We are looking for an Account Director who will be a team player and who likes to get things done without drama or ego interfering! Please note that at least six years’ agency experience is essential, with a minimum of two years in an Australian agency. Strong local market and cultural knowledge is required. This role includes: Being an effective client strategist who is fully empowered to fulfil and execute your role, and able to lead, support, and inspire your teams Strategically managing key relationships with client leads at the local, regional, or global level, and growing client revenues Assisting the Managing Director to achieve team vision, strategy, and business objectives and cascade to the wider team, ensuring enhanced collaboration of the agency’s various communities together Providing strategic, trusted counsel to clients, while leading and mentoring your team Day-to-day responsibility over a portfolio of clients, including budget responsibility, strategy, and planning, and managing delivery and execution. Reviewing client KPIs to ensure account leads deliver KPIs on time and on budget Contributing to the overall positive culture in the office Being a passionate people advocate and developer of future talent Being a positive role model in leadership values and behaviours Having fun – and helping others enjoy their work too! Client Focused Support the Managing Director and wider team to deliver high levels of client satisfaction. Lead and deliver best practices at all touch points of client service Ensure delivery of the high-quality solutions within the budget scope and timeframe agreed. Lead the strategic development of projects and long-term campaigns for clients Act as an ambassador for integration and be able to upsell any service in the agency Be a trusted advisor to the senior client's contacts Talent and Leadership Be an effective client strategist fully empowered to fulfil and execute your role, and able to support and inspire the team Develop relationships with key contacts across the Zeno global network Be a strong people advocate and developer of future talent Identify, shape, attract, and develop talent across all levels Retain and develop talent through mentoring, motivational feedback, and learning opportunities Make decisions whilst considering the needs of the whole agency Manage teams to maximize performance and productivity Be a positive role model and a real team player. Get involved - with no task too big or small Marketing, New Business, and Networking Lead business development with a focus on brands with purpose and values that align with Zeno’s philosophy Bring capability to deliver end-to-end new business, from pipeline to pitch-and-win Undertake proactive and reactive new business strategies to ensure year-on-year growth Participate in and contribute to internal training offerings and industry opportunities Network amongst client groups and relevant industry peers Stay up to date with emerging technologies and trends and demonstrate expert understanding of how they integrate into communication marketing programs Review and approve new business and new project budgets before submission to the client Financial Management Establish achievable revenue growth targets annually. Manage servicing levels of accounts by scoping and resourcing work appropriately Ensure forecasts are accurate and aligned with monthly resourcing requests: ensure budget allocations are accurately split across the agency per the resourcing plan; alert the Managing Director to any changes to scope or budget as they occur Ensure the team follows Zeno’s financial policies and procedures, and that your responsibilities in this area are diligently adhered to Ensure work completed aligns with budgets; identify and address potential for scope creep. Ensure client is aware of any discrepancies in expected deliverables and available budget; work with client to reprioritise work or expand budget as needed To succeed at Zeno, you need to align with our core values, as these underpin everything we do. We are: Fearless: We push ourselves and each other into the unexpected Collaborative: We work together to get somewhere better Entrepreneurial: We pave the way for our people to make big things happen Inclusive: We are a place where everyone can be seen and valued as their true, authentic selves Kind: We communicate openly and directly, always acting with empathy Ambitious: We aim high, determined to advance our individual and shared goals We are a TEAM, we always support each other, we lift each other up and help each other succeed. Checklist 6 years’ experience, including B2B/Corporate/Fintech expertise 2 years’ experience in an Australian agency environment Effective communication – active listening and ability to persuade and negotiate. Confidence in presenting ideas and providing senior counsel to internal and external audiences. Strong problem-solving and analytical skills High emotional intelligence Good judgement and willingness to take risks Creative and forward-thinking A passion to tell interesting and insightful stories for our clients supported by solid media, influencer, and stakeholder networks. Experience leading projects for brands with diverse communications requirements Independent thinking, courage to challenge the norm, and confidence to generate fresh ideas. Excellent written skills from pitch response to media release, case study, by-line, and online content production A genuine passion for the industry we work in, the brands we work with, and looking to grow and learn as part of a driven and ambitious team. Flexible, team player keen to mentor and nurture junior team members Positive outlook – ready to set an upbeat, positive tone in the office and online Fearless, resourceful, and tenacious – able to hit the ground running Our Culture, Perks, and Values Awards and client wins aside, it is our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your well-being. Benefits for full-time employees include: Flexible Working Weekly 3 days in office, 2 days from home (with phone and internet allowance) Finish at 4.00 pm on Friday year-round Finish at 1.00 pm every Friday before a public holiday Global 30-day Work from Anywhere policy Work from anywhere for 30 days, as long as you have reliable wi-fi and can work within reasonable Australian time zones Stopover Holiday Extension - three nights’ accommodation paid if you are visiting a city with a Zeno office, and you want to work from Aussies Abroad anniversary trip with flights and accommodation to visit another Zeno APAC office Leave Anniversary leave day off Birthday leave day off Annual Zeno Day of Play – a day off to have fun World Mental Health Day day off Bonus Christmas leave between Christmas and New Year Training Zeno Fearless University - internal training modules Zeno Internal Training sessions - with regional and global leaders External Training opportunities Wellbeing Self-Care Days (when you need to take a day for yourself, no doctor’s note is needed) Headspace subscription Employee Assistance Program counseling services All benefits and rewards are subject to the company policies and procedures, and the time of activation. The Company has the right to make changes or remove any benefits and rewards at any time. Our Culture, Perks and Values Awards and client win’s aside, it’s our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your wellbeing. Some of these include: Flexible Working Flexible work from home options all year round (with phone and internet allowance) Finish at 4pm on Fridays all year round Finish at 1pm every Friday before a public holiday Change of Scene Week - $1000 towards accommodation costs for you to work from a different location every year Stopover Holiday Extension Three nights’ accommodation paid if you are visiting a city with a Zeno office Aussies Abroad anniversary trip with flights and accommodation to visit another Zeno APAC office Leave Anniversary leave day off Birthday leave day off Annual Zeno Day of Play - Day off to have fun Bonus Christmas leave between Christmas and new year Training Zeno Fearless University - Internal Training Modules Zeno Internal Training sessions - with regional and global leaders External Training opportunities Wellbeing Self-Care Days (when you need to take a day to yourself, no doctor’s note needed) Headspace subscription Employee Assistance Program counselling services Our Values At Zeno six core values underpin everything we do: Fearless: We push ourselves and each other into the unexpected Collaborative: We work together to get somewhere better Entrepreneurial: We pave the way for our people to make big things happen Inclusive: We are a place where everyone can be seen and valued as their true authentic selves Kind: We communicate openly and directly, always acting with empathy Ambitious: We aim high, determined to advance our individual and shared goals We are a rapidly-growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network. Ask us about Zeno’s Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business. Zeno is the place where careers are built and lives are lived. A Fiercely Independent Agency Zeno is an award-winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. Zeno is – and always will be – for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change. To support our diverse workforce, we created safe-space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ ), Asian-cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing). To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry. The strengthened infrastructure and resources we put in place ensures that DE&I effectively informs everything we do. Act Together remains central to who we are and how we show up with the goal of lasting change. We will not waver in prioritizing this important work.