IT Systems Administrator

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions. Please apply or call one of us to learn moreFor further inquiries regarding the following opportunity, please contact one of our Talent Specialists:Arun at  (224) 507-1264Amit at (224) 507 1290  Title: IT Systems AdministratorLocation: Palo Alto, CADuration: 6 Months DescriptionWe're seeking a motivated and detail-oriented System Administrator to join our growing IT team here at client This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.Core Responsibilities:Advanced Troubleshooting and Technical Support:Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at client (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.Collaboration & CoordinationCollaborate with senior system administrators and other IT team members on business critical projects and initiativesServe as a point of contact for clients FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.Executive SupportProviding premium and proactive technical assistance to clients senior leadership, executives, and their administrative staff.Asset Management and Documentation:Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.Assist with asset management, including tracking inventory of hardware and software.Process Optimization:Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrencesKnowledge Base Development and Maintenance:Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevanceMinimum Qualifications:Minimum of 3 years of work experience providing front-line IT support or systems administration workIn-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPadsAdvanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).Strong knowledge of IT security best practices and compliance standards.Preferred Qualifications:Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at clientExcellent verbal and written communication skills that can work closely with both technical and management teams across the organizationExcellent customer service skills and the ability to be a self starterExposure to IT security best practices.About us:DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.