Quality Engineer

Company overview:  

Diversified Heat Transfer (DHT) is a leading engineering and manufacturing company of heat exchange equipment and systems for the residential, commercial, and industrial markets.  With more than 80 years of experience, DHT designs, builds, and manufactures innovative, technology-driven products that provide flexible, high-quality, and cost-effective solutions for a wide variety of applications. Our continued growth and success means we’re always on the lookout for talented individuals to join our team. At DHT, we are committed to fostering a culturally diverse workforce where every individual is valued and respected. We believe that diversity drives innovation and creativity, and we are proud to be an equal opportunity employer. 

Position Overview 

The Quality Engineer is responsible for owning, executing, and continuously improving the defect reporting and corrective action system across manufacturing and field returns. This role is highly hands-on, spending significant time on the shop floor investigating defects, implementing containment actions, leading root cause analysis, and verifying corrective actions. 

This position serves as the primary quality problem-solver, bridging production, engineering, supply chain, and customer-facing functions to ensure defects are identified, understood, corrected, and prevented. 

Responsibilities Include 

Defect Reporting & Data Ownership 

• Own and maintain the defect reporting process, including NCRs, internal defects, customer complaints, and RGA intake
• Ensure defects are consistently captured, categorized, and trended
• Create &maintain defect databases, dashboards, and metrics (scrap, rework, repeat defects, cost of poor quality)

Shop-Floor Quality Execution 

• Actively support on-the-floor investigations, including:
  • Defect containment and segregation
  • Measurement, inspection, and verification
  • Review of welds, assemblies, pressure parts, and fabrication processes
• Partner with production supervisors, operators & inspectors to resolve real-time quality issues
• Support rework planning and verification of acceptability

Root Cause Analysis (RCA) 

• Lead and facilitate RCA activities using structured methods (5-Why, Fishbone, fault tree, etc.)
• Ensure root causes address process failure, not operator blame
• Document RCA findings clearly and traceably

Corrective & Preventive Action (CAPA) 

• Own the CAPA system from initiation through effectiveness verification
• Define corrective and preventive actions with clear owners and due dates
• Verify effectiveness through follow-up audits, data review, and shop-floor validation
• Prevent recurrence through process changes, training, or design feedback

RGA / Field Failure Support 

• Manage or support RGA and field failure analysis
• Coordinate teardown, inspection, and documentation of returned products
• Translate field failures into actionable internal corrective actions

Documentation & Process Improvement 

• Create and revise quality procedures, work instructions, and inspection plans
• Support internal audits and external audits as needed
• Identify systemic improvement opportunities based on defect trends

Requirements  

• Bachelor’s degree in Engineering, Manufacturing, or related technical field
• 3–8 years of experience in a manufacturing quality role
• Demonstrated experience with:
  • NCR, RCA, and CAPA systems
  • Hands-on shop-floor problem solving
  • Defect analysis and reporting
• Strong data and analysis skills (Excel or equivalent)
• Ability to communicate clearly with operators, supervisors, and leadership
• Physical & Work Environment Requirements
• Regular presence on the manufacturing floor
• Ability to inspect parts, review welds, and observe production processes
• Occasional lifting, standing, and walking as required in a production environment

Preferred Requirements 

• Experience in fabrication, welding, pressure vessels, or industrial equipment
• Familiarity with ASME codes, ISO 9001, or similar quality systems
• Experience supporting customer complaints or warranty / RGA processes
• Lean or continuous improvement exposure