NICE CXone Sr. Developer

Job Position :: NICE CXone Sr. Developer

Job Location :: Dearborn, MI

Job Duration :: 6 Months

Rate :: $65/Hr

Job Description

NICE CXone Sr. Developer

Overall Experience     5 years

Qualification  Bachelor’s degree

Key Competencies       •       Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio

•       Hands-on experience with NICE CXone development (Studio, APIs, scripting).

•       Strong understanding of Cisco UCCE/UCCX call flows and routing logic.

•       Proficiency in programming languages (JavaScript, Python, or .NET).

•       Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Job Description •      The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications

•       Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).

•       Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone

•       Translate Cisco call flows and routing scripts into NICE CXone equivalents.

•       Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.

•       Develop automation scripts for provisioning and configuration.

•       Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.

•       Prepare technical documentation, migration guides, and code repositories.

Tools & Technologies    •      NICE CXone Mpower

•       Cisco CUCM, CVP, Finesse knowledge.

Salary : $65