What are the responsibilities and job description for the Customer Service Representative position at Divergent Marketing Solutions Inc.?
The ideal candidate enjoys working with people, providing excellent customer service, and learning in a fast-paced environment. This is an entry-level, full-time position that includes a combination of office work and customer interaction in a retail setting.
Responsibilities
• Interact with customers in person, over the phone, and through email
• Answer questions about products, services, and current promotions
• Provide friendly and professional customer service
• Assist with scheduling, follow-up communication, and basic data entry
• Work with team members and other departments to support daily operations
• Maintain accurate customer records and update information as needed
• Support customer acquisition and lead generation efforts
• Participate in training sessions and team meetings
Qualifications
• High school diploma or equivalent required
• Previous customer service, retail, sales, or office experience is a plus, but not required
• Strong communication and interpersonal skills
• Comfortable speaking with customers in person and over the phone
• Organized, dependable, and able to manage multiple tasks
• Willingness to learn and work in a team environment
• Basic computer and data entry skills
Salary : $60,000 - $70,000