Tech Support Specialist - 1.0

GENERAL RESPONSIBILITIES:  FLSA: Hourly

Supports District schools and principals in their effort to foster an optimal educational environment for students. Plans, implements, integrates, maintains and supports the use of technology in the classroom and its integration into the learning experience. Implements the vision and assists in the leadership of integrating technology into the schools.  Assists in the development and implementation of technology instruction, programs, and services that align with the mission, vision, beliefs, and goals of the Cave Creek Unified School District.

MAJOR TASKS:

• Plans installation of technology, including computers and network equipment, for the purpose of meeting district technology needs.
• Installs, configures, maintains, and troubleshoots a variety of network access points; including switches, hubs, patch panels, wireless access points and adapter cards, etc.
• Installs, configures, maintains, and troubleshoots a variety of software and databases, in conjunction with other district technology staff.
• Deploys technologies for use by educators, staff, students, parents, and the community.
• Troubleshoots and resolves specific and district-wide computer, network, and technology issues escalated from Level I technical support.
• Assists in the successful operation of the district-wide student information software system, curriculum and assessment software, and all educational software in classrooms and labs.
• Understands the operation of hardware and software set up for classrooms and labs, and can resolve problems as they occur.
• Under the direction of senior staff, has the ability and knowledge to access district servers for performance of software installation, accounts, shares, and server maintenance.
• Requests quotations and product specifications for the purpose of providing cost information, purchasing, and securing hardware, software, and other resources.
• Prepares documentation for the purpose of providing written support, support history, documentation, and other written communications with intra and interdepartmental staff.
• Keeps informed of changes or developments in technology by participating in technology department meetings and training opportunities.
• Performs other duties and responsibilities as assigned by the Director of Information Management & Technology.

QUALIFICATIONS:

• A high school graduate or GED equivalent. Additional schooling in a technology trade plus one (1) year of experience in technology, or five (5) years experience in technology.
• Experience supporting Windows based systems in a networked environment including installation and troubleshooting, configuration of hardware, software and peripherals.
• Ability to coach users in the use of technology hardware and software systems.
• Experience in the use of Microsoft Office applications, e-mail and other software programs such as Microsoft Office, Outlook, Zenworks, and various diagnostic utilities.
• Experience implementing technology into classrooms, labs, and other school environments.
• Intermediate/Advanced knowledge of technology systems, hardware, software, and Internet use.

ESSENTIAL SKILLS AND ABILITIES:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to have regular and reliable attendance, is required to sit, talk and/or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools and/or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. May include working in dry, dusty, hot and/or cold enviroments.

SUPERVISION:                  Received From:  Director of Educational Technology.

                                          Given to:           None

EVALUATION:                    By the Director of Educational Technology at least once annually in accordance with the policy of

                                          the Governing Board.

Grade:  30

Salary : $22 - $27