Desktop Support Specialist # 26-27635

Job Decsription
Duration: 3-month contract
Responsibilities:

• Support in an enterprise environment working with things like Intune, Supporting all Microsoft 365 apps, good trouble shooting skill for PC problems
• Provides onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Installs and configures technologies and applications that run on supported operating system and platforms. Provides support for peripheral devices, such as printers & scanner.
• Collaborates with other support teams to restore service and/or identify and resolve problems. Such activities may include the following as well as other duties as assigned; Principal Responsibilities: Handle end-user requests for hardware and software for supported clients in the environment. Troubleshoots technical computing problems and provides end user support for company internal customer problem ticket resolution. Updates assigned problem tickets.
• Escalates problems as appropriate. Tracks and maintains site documentation, configurations, and maintenance. Completes special assignments and project work as needed.
• May contribute to desktop/laptop software evaluations and upgrades.
• May interface with third party vendors to resolve certain hardware/software problems

• Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity.
• May be solved by the application of specialized technical knowledge, concepts or theories. Work is usually performed independently and requires the exercise of judgment and discretion.
• Receives initial direction and work may be reviewed for accuracy and quality. Interacts mostly with immediate management, project leaders and other professionals within the department or function.
• Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy

• Work Experience: Typically less than 2 years with Bachelor's or equivalent;
• Education and Certification(s): Bachelor's degree or equivalent experience; Distinguishing Characteristics.