What are the responsibilities and job description for the Logistics Specialist position at Disney Experiences?
Job Description
If it rides on a ship, train, plane, or truck, chances are, this team is responsible for delivering on our guest and Cast Member needs. From plush toys to French fries to costumes to fireworks, we make magic by moving the magic. Want to help make magic with us? Apply today
As a TA-Logistics Specialist, you are part of a global team that provides services across multiple Walt Disney Company segments in the areas of shipment booking oversight with Disney Suppliers, shipment planning execution, supply chain partner shipment tendering execution, freight audit and payment, reporting, analytical, and/or technical support in order to deliver product to the right place, at the right time, at the lowest possible cost that meets service policy commitments.
There are four areas that an employee at any given time can be performing their role, with increasing scope of volumes: shipment management, freight audit/allocation/claims and payment, and OLIVER system help desk.
Shipment Management:
- Utilize OLIVER system (Oracle OTM) bulk planning functionality and review demand/flow recommendations and execute shipment tendering and carrier selections that meets customer service requirements at lowest possible cost.
- Execute shipments by coordinating with external supply chain partners; suppliers, carriers, and third-party consolidators. Hold supply chain partners accountable to day to-day performance objectives.
- Complete shipment issue resolution with internal clients to meet inventory demand. Improve transit time by ensuring freight delays are recognized and resolved.
Reporting, Analytics & Models:
- Speak to client and supply chain partner dashboards and scorecards. Be aware of the services required to meet specific metrics and drive service to improve the metrics.
- Input, maintain and validate OLIVER system master data tables including partner master setup, rates, equipment, warehouse appointment scheduling constraints, locations, etc. Validate and update shipment ETAs to final destinations, ensuring clients have most up to date and accurate information.
- Maintain models and tools to support client flow and spend management decisions including estimated landing factors, air freight estimating tools, manufacturer routing guides and transit tables.
Freight Audit, Allocation & Payment:
- Receive all supply chain partner invoicing for supply chain fees (duty, freight, customs brokerage, consolidation, etc.) and execute the audit and allocation of fees to each client. Field partner inquiries on account statement and status.
- Field client escalations of shipment issues after delivery. Manage disposition instructions and execution of claims filing and collections with supply chain partners.
- OLIVER System Help Desk: Execute user enablement and user training. Support call center that manages systems support resolution of trouble tickets opened by system users. Create and maintain user training manuals.
Required Qualifications:
- 3 years' experience in logistics/finance related position
- Microsoft office – Excel, Outlook, PowerPoint
- Preferred Qualifications
- Working ERP knowledge – e.g., DBS, SAP, Island Pacific, ORACLE
- Working TMS knowledge – e.g., ORACLE OTM, Red Prairie, etc.
Required Education:
- Bachelor's Degree in Supply Chain Management, Logistics, Finance, or equivalent experience