Logistics Account Specialist

Who We Are & Why We’re Hiring

At Odyssey Logistics (Odyssey), we deliver innovative, high-value logistics services and technology solutions that streamline processes, optimize operations, and reduce costs. By raising visibility and operational knowledge, we help customers develop strategies that improve performance and bottom-line results. Our expertise challenges the status quo, creating lean, competitive supply chain processes that drive measurable, year-over-year improvements.

Odyssey Rail Intermodal (Interdom), a subsidiary of Odyssey, is an intermodal marketing company (IMC) providing rail intermodal services for steamship, private, and rail-controlled container equipment moving in both international and domestic cargo service.

Based in Lombard, IL, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-profile role because of tremendous growth—and we’d love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

Location:

This is a hybrid role based in Lombard, IL, USA.

Schedule

Full-time, hybrid schedule with flexibility to support customer needs, including occasional weekends or after-hours work.

Compensation & Benefits

• The base pay range for this position is: $60,000 - $70,000/year.
• Choice of medical plans with FSA, HRA, and HSA options
• Vision insurance
• Company-paid dental and life/disability plans
• 401K with company match
• Preferred vendor discounts
• Competitive Paid Time Off
  
  



No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

About The Job

The Logistics Account Specialist I (LAS I) manages the day-to-day operations of assigned accounts, handling both empty and loaded domestic shipments from tender through delivery. This role serves as the key point of contact for customers, ensuring service quality, resolving exceptions, and maintaining strong client relationships.

In This Role, You Will

• Manage accounts and serve as the primary client liaison.
• Resolve service failures, provide recovery solutions, and communicate updates with clients.
• Attend client meetings and business reviews as required.
• Monitor and address shipment exceptions (mechanical breakdowns, delays, lost shipments, etc.).
• Investigate and resolve shipment issues, documenting all exceptions in tracking systems.
• Liaise with clients when carriers do not respond to tracking team requests.
• Prioritize tasks and handle frequent requests for shipment data and updates.
• Work within Odyssey systems and client ERPs to manage shipments.
• Provide expedite tracking data and documentation for assigned clients.
• Contribute to training materials and assist with onboarding new team members.
• Partner with Operations leadership to meet performance goals and KPIs.
• Collaborate with IT teams for system enhancements or issue resolution.
• Maintain a safe and professional work environment.
  
  

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “preferred” qualifications make for a stronger candidate, we also welcome applicants with alternative experiences who bring something new to the table!

Required

• High School Diploma or GED equivalent.
• 2–5 years of experience in a logistics or transportation role.
• Strong customer service, organizational, and problem-solving skills.
• Knowledge of logistics and transportation documents, terminology, and principles.
• Proficiency with Microsoft Outlook, Excel, and PowerPoint.
• Ability to work weekends and after hours when needed.
• Strong written and verbal communication skills.
  
  

Must-Have

• Experience managing door-to-door shipments via rail and trucking carriers.
• Ability to prioritize tasks, adapt to changing situations, and exercise sound judgment.
• Self-motivated with the ability to manage multiple tasks and deadlines.
• Strong analytical and recordkeeping skills.
• Professional communication and presentation skills with clients and colleagues.
  
  

Preferred

• Experience in intermodal or rail logistics.
• Knowledge of general transportation rules and regulations.
• Ability to identify process improvements and contribute to operational enhancements.
• Demonstrated commitment to strong work ethic and continuous improvement.
  
  

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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