What are the responsibilities and job description for the Relocation Dispatcher position at Dircks?
Job Description: Relocation Dispatcher
When you join the Dircks team, you become part of the fastest growing Moving & Logistics company in Arizona. We know that happy employees make better employees, which is why Dircks provides the opportunity to earn excellent wages and benefits that include 401(k) plans, medical insurance, and great onsite perks.
Dircks Moving & Logistics is seeking a Dispatcher who will be involved in interactions with our customers, operations, and customer support while ensuring we deliver the highest quality service to our customers.
WHAT YOU WILL BE DOING
- Prepares schedules and staff requirements for local household goods and commercial transportation systems.
- Determines number of vehicles and crew based on information from sales associates, customer service representatives, and booked orders.
- Prepares schedules indicating times of arrival and departure of vehicles.
- Answers inquiries on types of services offered, rates, schedules, and areas services.
- Investigates customers complaints involving such matters as damaged items, overcharges, or delay in shipment, and makes necessary adjustments.
- Directs crew from job to job.
- Directs salvage of damaged or used material.
- Participates in planning Local Crew/Safety Meetings and activities.
- Assist with file maintenance on tractors and trailers.
- Scan and file DOT documents.
- Assist with inbound logs and distribution.
- Manage maintenance and repairs of local fleet.
- Track and manage rental equipment.
- Answer with inbound phone calls.
- Manage dispatch window.
SYSTEMS WE USE:
- MoversSuite
- MoversSuite WMS
- UniGroup Mainframe
- Paycor
QUALIFICATIONS AND REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and sit. The employee is occasionally required to walk; use fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
WORK ENVIRONMENT: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions. The noise level in the work environment is usually moderate.