What are the responsibilities and job description for the Dental Front Desk (Patient Care Coordinator) position at Dion Health?
Patient Care Coordinator – Cosmetic Dentistry, All-on-4 Implants, TMJ & Sleep Medicine
We are seeking a warm, personable, and highly organized Patient Care Coordinator to join our team. This role is perfect for someone who loves connecting with people, takes pride in delivering an exceptional patient experience, and thrives in a fast-paced, detail-oriented environment.
Key Responsibilities:
First Point of Contact: Answer and manage inbound calls for Cosmetic Dentistry, All-on-4 Implant, TMJ, and Sleep Apnea patients with warmth, empathy, and professionalism.
Scheduling & Case Coordination: Book new consultations, hygiene visits, and follow-up appointments. Assist in filling hygiene schedules and reactivating unscheduled treatments.
Patient Relationship Building: Establish trust by listening attentively, anticipating patient needs, and guiding them through the treatment process with confidence and care.
CRM & Data Management: Manage patient records and communication in our CRM system; maintain accurate data entry and update treatment statuses.
Tracking & Reporting: Monitor and track goals, KPIs, and conversion rates; prepare weekly reports for leadership.
Treatment Support: Coordinate with the clinical team to ensure seamless patient handoffs and case follow-through.
Qualifications:
Exceptional interpersonal skills with a warm, friendly, and professional demeanor.
Strong organizational abilities and attention to detail.
Experience with CRM systems and spreadsheets (Excel or Google Sheets).
Comfortable tracking and analyzing goals/KPIs.
Previous dental or healthcare experience is highly preferred, especially in cosmetic, implant, TMJ, or sleep medicine.
Ability to handle multiple priorities while delivering excellent customer service.
What We Offer:
A supportive, team-oriented environment focused on high-end patient care.
Opportunities for professional growth and training.
The chance to be part of a practice known for its excellence in dentistry and patient experience.
Requirements
5 years of experience in dental, oral surgery, or dental sleep medicine.
Strong working knowledge of the basics of dental insurance and pre-authorization processes.
Exceptional multitasking abilities and efficiency in a high-volume, high-performance environment.
Proficiency in CRM platforms and spreadsheets (Excel or Google Sheets).
Ability to manage multiple priorities while maintaining exceptional patient service standards.
Strong organizational skills, attention to detail, and a proactive approach to solving problems.
Salary : $35