Front Desk

Dental Front Desk 

Join our team as a Front Desk Agent and be part of a dynamic dental practice dedicated to providing exceptional patient service. As a Front Desk Agent, you will play a crucial role in ensuring smooth operations at the front desk while delivering excellent customer service to patients.

Schedule: Tuesday-Thursday 7:45am-5:00pm

Duties:

• Greet and welcome patients and visitors in a friendly and professional manner


• Register new patients and update existing patient information in the system


• Schedule appointments and manage the appointment calendar


• Complete recalls/call backs


• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members


• Verify insurance coverage and assist with insurance billing processes


• Maintain patient records and ensure confidentiality of sensitive information


• Collect payments


• Provide administrative support to medical staff as needed


• Follow HIPAA guidelines to ensure patient privacy and data security

Experience:

• 2 years previous experience as a front desk agent, medical receptionist, or dental receptionist


• Proficiency in using identalsoft or similar medical records systems is a plus


• Excellent communication skills, both verbal and written


• Strong attention to detail and organizational abilities


• Ability to multitask and prioritize tasks effectively in a fast-paced environment


• Knowledge of HIPAA regulations and compliance requirements


• Experience with electronic medical record systems is a bonus