What are the responsibilities and job description for the Salesforce Marketing Cloud Email QA Specialist position at Digital People?
QA Specialist- Salesforce Marketing Cloud Email
1 year Contract
Hybrid- 3 days onsite (Tues/Wed/Thursday preferred) Monday and Friday work from home
Our client, a global pharmaceutical company located in the Northern suburbs of Chicago is seeking a QA expert in Salesforce Marketing Cloud email. This team is part of the digital lab team that creates emails. This is a new position that needs someone dedicated to reading technical design documents and able to “catch” anything that might be missing or incorrect and then troubleshoot appropriately. This individual MUST HAVE a Salesforce Marketing Cloud Email Specialist Certificate. The 2nd part of this role will be helping to assist with the documentation process and identify the gaps in the process.
Responsibilities:
- Perform Quality Assurance checks and documentation on high complexity omnichannel marketing campaigns, including all functional elements of campaigns (creative builds, automations, queries, journeys, etc)
- Ensure high quality, on-time, and error free implementation, testing, and QA of campaigns within the marketing automation platform.
- Create, review, and share standard quality control documents and follow process to ensure accuracy and completeness.
- Participate in agile delivery activities such as QA and continuous improvement.
- Maintain documents per requirements of department document management policies and procedures.
- Identify and resolve gaps and implement improvements to QA processes and documentation
- Provides exemplary customer service while setting, maintaining, and exceeding brand expectations.
Must haves:
- Salesforce Marketing Cloud Email Specialist Certificate
- Demonstrate strong knowledge of SFMC Journey Builder, Automation Studio, and Contact Builder
- Ability to understand and describe SQL, AMPScript, HTML, JavaScript, and CSS
- Ability to collaborate with Architects, PM, PgM, and other cross-functional partners to achieve project goals in a timely and accurate way
- Strong documentation skills
Qualifications:
- Bachelor’s Degree required
- Salesforce Marketing Cloud Email Specialist Certification
- 3-4 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience
- Minimum of 2 years of hands-on work experience in either campaign build, or campaign and technical QA capacity
- Ability to think strategically with a strong ability to execute plans and exceed stakeholder expectations and project goals.
- Demonstrated ability to lead and manage multiple projects simultaneously in a fast-paced, dynamic environment. Demonstrates a clear aptitude for managing projects. Ability to assign priorities and meet delivery dates
- Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively
- Knowledge of database, email, digital, 1:1 marketing concepts and best practices
- Inquisitive, strong analytical skills, including the ability to infer and apply learnings
- Proficiency with MS Excel, SQL, and HTML/ CSS (must be able to read it, not code it)
#LI-SS1
#LI-Hybrid
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
About Us
Digital People places creative, interactive, and marketing talent. Let’s find the role that inspires your best work.
Digital People is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Digital People offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Digital People is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.