What are the responsibilities and job description for the Field Service Technician position at Digital Dynamics Inc?
Job Description: Field Service Technician
Department: Engineering / Customer Support
Reports To: Michael Summers
Department: Engineering / Customer Support
Reports To: Michael Summers
Position Summary
The Field Service Technician (FST) is responsible for the hands-on installation, maintenance, and repair of DDI products at customer sites. This role focuses on executing established service procedures, supporting customers with basic troubleshooting, and ensuring systems are operating safely and effectively. The FST works under the direction of senior engineers and field service managers, escalating complex issues when needed.
Key Responsibilities
- Installation & Setup: Install and configure DDI control systems following established procedures.
- Troubleshooting & Repair: Perform component-level replacement and basic system checks; escalate advanced diagnostics to engineers.
- Preventive Maintenance: Conduct scheduled maintenance, inspections, and calibrations to maximize uptime.
- Customer Interaction: Provide clear communication to customer staff regarding service actions, timelines, and basic operational support.
- Documentation: Record service activity, parts replaced, and issues identified during field work.
- Team Collaboration: Partner with field engineers and internal teams to support root cause analysis and product improvements.
- Travel: Up to 50% travel (domestic and international).
Qualifications
Required:
- Associate degree in Electronics, Mechatronics, or related technical field; or equivalent military/technical training.
- 2–5 years of hands-on experience in field service, equipment maintenance, or electronics repair.
- Basic knowledge of electrical/electronic systems and mechanical assemblies.
- Proficiency with hand tools, multimeters, soldering, and ESD-safe work practices.
- Strong communication and customer service orientation.
- Willingness to travel frequently.
Preferred:
- Prior experience with semiconductor equipment or other high-tech systems.
- Familiarity with reading schematics, wiring diagrams, and service manuals.
- Basic computer literacy for service reporting and diagnostic tools.
DDI is committed to diversity in its workforce, including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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