Shipping Coordinator

 POSITION SUMMARY

As a Shipping Coordinator, your mission is to ensure zero-defect dispatch of customer orders through accurate, timely, and fully compliant shipping operations. You’ll own the process end-to-end — from auditing Picking Tickets and verifying compliance, to coordinating resources and resolving shipping exceptions. You’ll be the last quality checkpoint before the product reaches the customer, and a key contributor to the company's reputation for precision and speed.

 ABOUT THE COMPANY

We are a fast-growing online retailer of diesel engine parts, serving customers in over 180 countries. Our platform simplifies the complex — empowering clients to make accurate, confident, and successful buying decisions regardless of language, location, or technical expertise.

We operate in a high-accountability environment built on these core values:

• Results-Oriented

• Quality-Driven

• Aligned

• Disciplined

• Transparent

• Inspirational

 OUTCOMES & SUCCESS METRICS

• 100% of orders shipped accurately and on time

• 0 invoice errors sent to Accounting

• 24-hour order turnaround for in-stock products

• 100% discrepancy resolution within 1 business day

• No late or incorrect customs documentation

• Daily shipping audits completed and reported on time

 OBJECTIVES & RESPONSIBILITIES

• Enforce and perform the company's high-standard shipping protocols

• Audit all Customer Order Picking Tickets for completeness, accuracy, and required signatures before warehouse release and before invoicing

• Ensure every order includes accurate documentation, correct destination, precise shipping labels, required special markings, and matching invoice backup to eliminate any chance of misrouting or customs issues

• Ensure international and domestic compliance for all outbound shipments, including hazardous materials compliance

• Coordinate daily with Sales, Purchasing, and Warehouse to ensure all orders are prepared, packed, and shipped as promised

• Perform end-of-day audits of customer invoices for accuracy before submitting to Accounting

• Proactively identify and resolve shipping-related issues that can cause delays, such as customs delays, carrier errors, documentation mismatches, weight discrepancies, label supplies, toner shortages, and inventory discrepancies

• Work with carriers to resolve delivery exceptions in a timely, customer-focused manner while maintaining our promise to the customer. Always inform the sales representative of any potential delays and ensure they notify the customer ahead of time to preserve trust

• Proactively communicate with team members, cross-functional departments, and shipping partners

• Stay current with changes in global shipping procedures and apply updates to process

 COMPETENCIES

• In-depth knowledge of domestic and international shipping requirements

• Familiar with ERP and shipping platforms (FedEx, UPS, DHL, and integrated systems like NetSuite or SAP)

• High attention to detail; near-zero error tolerance

• Proactive mindset with a bias for action and fast decision-making

• Ability to manage high-pressure shipping timelines and resolve issues independently

• Organized and systems-oriented; capable of owning processes start to finish

• Strong communication skills to resolve discrepancies internally and with vendors

 EDUCATION & EXPERIENCE

• College degree or equivalent experience

• Minimum 5 years in shipping/logistics (preferred: industrial, international)

• Experience with ERP and shipping integrations a plus

• Must pass background check

 PHYSICAL REQUIREMENTS

• Ability to sit for long periods while working on a computer

• Ability to lift up to 15 lbs occasionally

• Use of OSHA-compliant PPE as required

• Reasonable accommodations available for qualified individuals with disabilities