What are the responsibilities and job description for the Customer Support Representative position at Diesel Direct?
As a Customer Support Representative, the primary role would be to ensure that customers are satisfied with the company's products and services and to encourage them to continue using and expand with the company's services. This role is 5 days in office. Key responsibilities and skills:
Responsibilities:
- Handle customer inquiries and complaints promptly and professionally.
- Key in orders for operations branches with high call volume
- Proactively engage with customers to address any issues or concerns they may have.
- Work with other departments within the company to resolve customer issues and improve customer satisfaction.
- Offer additional services to add value and optimize efficiency in products and deliveries.
- Develop and implement strategies to retain customers and increase customer loyalty.
- Monitor customer feedback and make recommendations for improvements to products and services.
- Maintain accurate and up-to-date records of customer interactions and transactions.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Patience and empathy in dealing with customers.
- Proficiency in using customer relationship management (CRM) software.
- Knowledge of the fuel industry and related products and services.
Overall, your goal as a Customer Support Representative is to build strong relationships with customers and to ensure that they are satisfied with the company's products and services. By doing so, you can help to increase customer loyalty and retention, which is essential for the long-term success of the company.