What are the responsibilities and job description for the Coordinator, Special Events position at Diamond Baseball Holdings Llc?
Summary:
The Special Events Coordinator primarily assists and manages the coordination of non-baseball special events.
Responsibilities:
- Maintain records of all customers and prospects by utilizing CRM software, TripleSeat
- Coordinate the selling, booking and contracting of special events through CRM software, TripleSeat
- Assist with maintenance of merged Werner Park game and event(s) calendar
- Act as event manager at Werner Park on the day of the event
- Coordinate reports after each special event, including sending satisfaction surveys to clients and reporting them as needed
- Meet or exceed budgeted yearly department, sales, and event goals
- Build and foster relationships with past, current and potential new clients to secure special events at Werner Park
- Research, develop and manage a list of potential new partners
- Proactively create opportunities for new business with existing customers
- Lead ballpark tours with the intent of closing business
- Provide excellent customer service and care to all customers and prospects
- Networking at in-house and off-site events to generate new leads for special events
- Act as the lead contact with parent company, DBH, on national events
- Act as the lead military/Offutt liaison for club by building and maintaining relationships with the intent to help build team promotional nights and club special events
- Work with the front office team, as needed, to achieve the objectives of sales, marketing, tickets, and community relations departments through sales calls
- Other duties as assigned
Knowledge and Skill Requirements:
- Bachelor’s Degree in Event Planning, Hospitality or Sports Marketing/Management or related field preferred
- Excellent customer service skills
- Ability to solve problems quickly
- Attention to detail
- Ability to prioritize and manage multiple projects
- Excellent written and verbal communication skills
- Good working knowledge of computer programs including Microsoft Word, Excel, Power Point, Internet and database programs
- Valid driver’s license and ability to drive for organizational business
- Ability and willingness to work varied and long hours including nights, weekends and holidays
Working Conditions:
This job operates in an office environment located at a ballpark. This individual routinely uses standard office equipment such as computers, phones and copiers. During games and events, this individual may be exposed to extreme weather conditions.
