Receptionist/ Concierge

Full-time, day 

Essential Job Responsibilities:

• Organize office functions and flow of communication.
• Edit written documents to ensure correct spelling and grammar.
• Maintain office supplies and identify needed supplies to supervisor.
• Collect all rent and service fees by designated date and ensure deposit in bank, as specified by supervisor.
• Maintain reservations for guest room.
• Assist staff in providing and coordinating services to residents, families, prospects, and guests.
• Answer telephones and respond to residents’ requests.
• Assist with resident activities, as requested.
• Assist in dining room, as needed.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Maintain confidentiality of verbal and written information pertaining to resident, community operations and personnel.
• Welcomes, determines nature of business, directs, registers, and announces all guests and visitors to appropriate personnel or Resident/Member.
• Provides continual face-to-face communication with residents/families as a source of information for all community activities, events, policies, and procedures.
• Takes transportation requests, maintains transportation log and drives as needed.
• Answers multiline telephone system to accept incoming calls determine purpose of callers, and direct callers to appropriate personnel.
• Responds to emergency situations and is the point of contact in all emergency situations.  
• Makes reservations and maintains schedules for Guest Suites. Ensures room readiness for guests. Checks guests in and out.
• Receives payments rent fees, Guest Suites, activities, and events as well as services and products.
• Receives mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Processes clubhouse reservations for private events and guest suites.
• Receives requests for maintenance and housekeeping services. 
• Performs any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping. 
• Ensures reception area and Clubhouse are kept neat and clean.
• Notifies Director when items need to be ordered, received, and maintained office and kitchen supplies.  
• Assists with activities/events as needed. 
• Other duties as assigned.

Education, Experience and Other Required

• High School diploma or equivalent desirable
• Perform mathematical calculations accurately and at a 12^th grade level
• Proficiency in keyboard and data entry skills and ability to use ten-key calculator (preferably by touch)
• Reading, comprehension and writing ability at 12^th grade level or higher

Knowledge, Skills, and Abilities Required

• Knowledge of and ability to operate and maintain equipment: FAX machine, calculator, photocopier, telephone, computer, and printer
• Repetitive motion with use of computer and typing
• Promote teamwork in providing services to residents.
• Extended sitting for up to 2-3 hours
• Knowledge of or willingness and ability to learn computer programs used in this community
• Excellent customer service skills
• Organizational skills

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults