Front Desk Assistant

About the Role:

The Front Desk Receptionist in a health care services setting serves as the primary point of contact for patients, visitors, and staff, ensuring a welcoming and professional environment. This role is critical in managing patient flow, scheduling appointments, and handling inquiries efficiently to support smooth clinical operations. The receptionist is responsible for maintaining accurate patient records and coordinating communication between patients and medical personnel. By managing administrative tasks such as billing and insurance verification, the receptionist contributes to the overall patient experience and operational effectiveness. Ultimately, this position plays a vital role in fostering a positive first impression and facilitating seamless health care delivery.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role, preferably in a health care environment.
• Basic computer proficiency, including familiarity with scheduling software and electronic health records.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications:

• Experience with health care software.
• Bilingual abilities to assist a diverse patient population.
• Knowledge of medical terminology and health care billing processes.
• Training in customer service excellence or patient relations.

Responsibilities:

• Greet and welcome patients and visitors promptly and courteously upon arrival.
• Manage patient check-in and check-out processes, including verifying personal and insurance information.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate staff members.
• Maintain organized and confidential patient records in compliance with health care regulations.
• Coordinate communication between patients, medical staff, and external service providers.
• Process billing information and assist patients with insurance verification and payment procedures.
• Ensure the reception area is clean, organized, and stocked with necessary materials.

Skills:

The Front Desk Receptionist utilizes strong communication skills daily to interact effectively with patients, families, and health care professionals, ensuring clear and compassionate exchanges. Organizational skills are essential for managing appointment schedules, patient records, and administrative tasks efficiently. Proficiency with computer systems and health care software enables accurate data entry, billing, and retrieval of patient information, which supports clinical workflows. Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly. Additionally, discretion and confidentiality are critical skills applied consistently to protect patient privacy and comply with regulatory standards.