What are the responsibilities and job description for the Front Desk Agent position at DHS Brand?
Join the team at Courtyard by Marriott Chevy Chase!
Working at Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment.
At Courtyard Chevy Chase, we prioritize the well-being and professional growth of our employees. Team members benefit from a supportive environment that fosters their growth and development, enabling them to thrive in their careers. Join us at Courtyard Chevy Chase and be part of a team that values excellence, sustainability, and a welcoming atmosphere. Here, you can expect nothing short of the best.
Front Desk Agent
Salary Range $18.00-$19.00 per hour (experience-based compensation)
Position Summary
As a key member of our front desk team, you serve as the heart of the hotel, where most guest interactions begin and end. Your role directly shapes each guest’s overall experience. As a Front Desk Agent, you are the first point of contact, creating a warm and welcoming atmosphere from the moment guests arrive. You provide smooth, efficient service across all shifts—including morning (AM), evening (PM), and overnight audit periods—ensuring consistency and professionalism at all times. Candidates must be able to work the 10:00 PM–6:00 AM Night Auditor shift as needed to meet property scheduling demands. Your responsibilities include managing check‑ins and check‑outs, handling reservations, and addressing guest inquiries or concerns with courtesy, accuracy, and exceptional customer service.
Essential Functions
- Check guests in and out of the hotel according to hotel and/or brand standards.
- Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
- Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
- Take, modify, and cancel guestroom reservations.
- Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
- Perform cashier duties: post phone charges and other miscellaneous charges to guest accounts.
- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
- Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
- Maintain the cleanliness of the Front Office area.
Additional Responsibilities
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
- Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Skills and Abilities
- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fast-paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
- Previous hotel front desk experience preferred
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Salary : $18 - $19