What are the responsibilities and job description for the Security and Operational Resilience Program Management Specialist position at DHL Global Forwarding?
Job Title: Security & Operational Resilience Program Management Specialist
Job Location: Miami, Florida
Overall, Role Purpose:
- Leads administrative and program compliance support for TSA, CTPAT, and Security/BCM programs, ensuring regulatory adherence, system integrity, and continuity across the organization.
Executive Summary of Roles & Responsibilities
This role provides centralized administrative, compliance, and operational support across Security, TSA regulatory programs, Business Continuity Management (BCM), and Health & Safety ensuring adherence to federal requirements, data integrity, and program continuity across the network.
Key Responsibilities:
- Regulatory Compliance & Program Administration (TSA / CTPAT)
- Manage end-to-end TSA Security Threat Assessment (STA) lifecycle, including monthly validation of >25,000 personnel records and oversight of ~5,600 active STAs
- Administer Authorized Representative (AR) program (~340 vendors), ensuring compliance with TSA requirements (STA, training, IACMS associations)
- Coordinate closely with US Cartage and vendors to maintain compliance and support onboarding, validation, and monthly reconciliation
- Maintain strict adherence to TSA timelines (e.g., changes >30 days classified as violations)
- Training & Compliance Tracking
- Oversee administration and tracking of TSA-required training programs (IAC, CCSP, SSPAC), totaling ~11,000 annual training records
- Ensure dissemination of updated screening requirements and regulatory guidance across all DGF locations
- Systems & Data Governance
- Maintain and validate data across IACMS, XTC/XDS/XVM systems, ensuring accuracy and compliance
- Oversee Single Sign-On (SSO) access and system integration for TSA and CTPAT platforms
- Manage system user access and ensure proper deployment of applications
- SharePoint & Documentation Management
- Administer TSA and CTPAT SharePoint sites, ensuring audit records, site visit documentation, and compliance materials are current and accessible
- Publish TSA monthly notifications and maintain centralized document repositories
- Operational & Administrative Support
- Manage Purchase Card activities, including reconciliation and audit documentation
- Maintain distribution lists (e.g., K9 program, ETD stakeholders) to ensure timely communication
- Support mapping and coordination of ETD equipment with network infrastructure
- Global Coordination & BCM Support
- Provide coordination and oversight support to offshore business support teams (e.g., India) for CTPAT documentation and compliance updates
- Support Security and BCM programs through data management, reporting, compliance tracking, and ensuring operational continuity standards are met
- Enable consistent program execution by ensuring accurate records, system access, and communication flow across all stakeholders
Education & Experience Requirements:
- S. Citizenship as security clearance is required for TSA program.
- College Degree is preferable or equivalent combination of education and work experience. Criminal Justice, Business Administration or Paralegal studies are a plus.
- Frequent travel (33%) may be required.
- Proficiency in English and Spanish languages (read, write, and speak)
Skills / Qualifications
- High degree of integrity
- Ability to multi-task and perform under high stress conditions
- Detail oriented
- Excellent communication skills
- Excellent analytical thinking and systematic problem solving
- Knowledge of finance and administration
- Highly proficient in Microsoft Office Programs (PowerPoint/Excel/Word)
- High awareness of local business environment (Preferably local staff)
- Basic knowledge of the security environment (risk/safety environment)
- Working knowledge of IT based systems and ability to learn new software programs
- Ability to work independently with little supervision
This position is domiciled in MIA and direct reports to Vice President, Head of Security & Operational Resilience - NORAM
Pay Range: $68,722.50 - $91,630.00 (Based on Experience)
Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world's leading logistics provider, operating in 220 countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000 employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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Salary : $68,723 - $91,630