What are the responsibilities and job description for the Branch Manager position at Dexter?
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
About the Role
The Branch Manager is responsible for the overall leadership, performance, and profitability of the branch. This role drives operational excellence, sales growth, customer satisfaction, and team development while ensuring efficient warehouse and inventory management. The Branch Manager owns all aspects of branch performance—including P&L accountability, people leadership, and business development—and fosters a culture of accountability, safety, and continuous improvement.
The ideal candidate is a results-driven leader who can balance strategic growth initiatives with hands-on operational execution in a fast-paced environment.
What You'll Do
Branch Leadership & Performance
Lead all aspects of branch operations with full accountability for financial performance, including revenue growth, expense management, and profitability.
Develop and execute business plans to achieve sales, margin, and operational targets.
Establish performance expectations, monitor KPIs, and drive continuous improvement across all functions.
Build, develop, and coach a high-performing team, fostering a culture of accountability, engagement, and safety.
Ensure compliance with company policies, procedures, and regulatory requirements.
Operations & Warehouse Management
Oversee all warehouse operations including receiving, order fulfillment, packing, shipping, and delivery.
Ensure inventory accuracy through cycle counts, audits, and discrepancy resolution.
Optimize inventory levels, replenishment strategies, and purchasing coordination to meet customer demand and fill rate targets.
Maintain high standards for warehouse organization, safety, and efficiency.
Investigate and resolve product damage, shipping discrepancies, and operational issues with corrective action plans.
Oversee returns, warranties, and reverse logistics in compliance with company policies.
Manage fleet/branch vehicles, ensuring proper maintenance and cost control.
Ability to lift and move materials up to 50lbs and operate warehouse equipment as needed.
Sales & Business Development
Drive sales growth and market expansion through proactive business development and customer engagement.
Build and maintain strong customer relationships, ensuring high levels of satisfaction and retention.
Identify new business opportunities and implement strategies to increase market share.
Partner with sales teams to develop pricing strategies, quotes, and tailored customer solutions.
Promote company products, programs, and value-added services to maximize revenue opportunities.
Customer Experience
Ensure exceptional customer service standards across all touchpoints.
Resolve escalated customer issues quickly and effectively.
Create a customer-focused culture within the branch.
People & Talent Management
Recruit, train, and develop branch employees to support current and future business needs.
Manage workforce planning, scheduling, and payroll oversight.
Conduct performance reviews, provide ongoing feedback, and support employee development.
Promote a safe and inclusive work environment.
Cross-Functional Collaboration
Partner with purchasing, supply chain, finance, and sales teams to ensure alignment and operational efficiency.
Communicate effectively with senior leadership on branch performance, risks, and opportunities.
What We're Looking For
High school diploma or equivalent required; bachelor’s degree preferred.
5 years of experience in branch operations, warehouse management, sales, or related field, with progressive leadership responsibility.
Proven experience managing P&L and driving business performance.
Strong knowledge of warehouse operations, inventory management systems, and safety regulations.
Demonstrated ability to lead teams, drive sales growth, and build strong customer relationships.
Excellent leadership, communication, problem-solving, and organizational skills.
Proficiency in MS Office and warehouse management systems (WMS) or ERP platforms.
Ability to lift and move materials up to [insert weight] and operate warehouse equipment as needed.
Ability to thrive in a fast-paced, hands-on environment.
Dexter cares for our people. Here are some of our great, comprehensive Benefits:
- Dexter offers a competitive wage
- Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
- 3% profit sharing in our Safe Harbor program
- 401(k) Plan with company contributions
- Paid Holidays and paid time off
- Opportunities for internal career development and growth
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Disclaimer:
The above statements are intended to describe the general nature of the level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in said position.