Technical Parts Customer Care Associate

At Dexter, we power mobility for trailers and towables in commercial, RV, heavy-duty, marine, agriculture, and manufactured housing markets. From axles and suspension to brakes, doors, vents, and accessories, our products keep customers moving. Our Caldwell, ID distribution facility is adding a Technical Parts Customer Care Associate who excels at order accuracy, product guidance, and proactive communication.

Explore more at www.dextergroup.com.

• Be the trusted voice customers rely on—at the counter and on the phone.
• Own the order lifecycle: quote, entry, follow-up, shipment tracking.
• Grow sales through thoughtful recommendations and upselling.
• Keep our systems current with accurate pricing and availability.
• Coordinate with truck-run customers to align orders to route schedules.
• Resolve service issues and collaborate with management on complex concerns.
• Manage returns and warranty documentation with care and completeness.

• Excellent interpersonal and communication skills.
• High school diploma or equivalent.
• 1 year of customer service; B2B background preferred.
• Strong computer and phone proficiency.
• Ability to learn technical product details and recommend the right parts.
• Sales and parts counter exposure is a plus.

• On-the-job training: technical product knowledge, business systems, and policy/procedure orientation.
• Mentorship and internal career-growth opportunities.

• Competitive wages
• Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% Safe Harbor profit sharing
• 401(k) with company contributions

• Customer Service
• Service Advisor/Writer
• Equipment/Parts Counter Sales
• Business-to-Business (B2B)
• Inside Sales

Offers of employment are contingent upon successfully passing a background check and drug screen.

Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

Apply now to help customers find the right parts and keep their equipment on the road.