Service Administrator

Position: Service Administrator - III

Location: Cloverdale, VA 24077

Contract: 6 months contract

Pay Range: $30 to $40/hr.

Job Overview:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location Key Responsibilities: Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers needs and gathers pertinent information Creates basic work orders in appropriate systems Provides some status updates to customers, as requested.

Job responsibilities:

• Welcome customers to the shop for service events
• Answer phone calls regarding service requirements,
• Connect with units for immediate assessment,
• Open and complete work orders for customer service events,
• Invoice completed work orders and provide support to the parts team during vacations and other staffing needs.
• Handle warranty claims by reviewing failures, determining coverage eligibility, and submitting proper documentation.
• Use electronic service tools, guided workflows, and technical resources to resolve issues efficiently.
• Strong communication, customer service, conflict management, financial understanding, leadership, and trust-building skills required.

DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.