What are the responsibilities and job description for the Desktop Support Specialist position at Dexian?
Position: Desktop Support Specialist
Location: Tampa, FL (Hybrid)
Possible CTH
Job Description:
Your Primary Responsibilities:
Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI), in person, via e-mail, or through remote sessions.
Effectively resolve sophisticated workstation issues.
Effectively document all support efforts into the incident tracking system.
Supply to the ongoing cycle of improving Desktop processes.
Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, advances appropriately
Technical ability to diagnose and resolve root cause.
Experience working with Active Directory
Ability to document work and understand technical procedural
Ability to use ServiceNow (Ticketing tool) to handle Technology Service Management calls/incidents/tasks
Strong working knowledge of (Mac OS, iCloud, iPad OS and iPhones)
Windows workstation and operating system support including working knowledge of MS Office 365 suite
Exceptional knowledge of desktop/laptop and mobile devices (mobile/Android devices / MS Intune Administration, iPhones, iPads, Macs) including enterprise deployment and support
Talents Needed for Success:
Minimum of 3 years of related experience
Bachelor's degree preferred or equivalent experience
Additional Qualifications:
Desktop Support Experience
Excellent Customer Service
Good Communication Skills (oral and written)
Active Directory
Intune, iPhones
Bomgar
Laps UI
MS Office 365
PingID
Virtualization (VMware\Citrix)
Basic Networking understanding (TCP/IP)
ServiceNow
Zscaler support
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.