What are the responsibilities and job description for the Desktop Support Specialist position at Sunshine Enterprise USA?
About Us
Sunshine Enterprise USA is retained by our valued client to search and recruit for the following executive opening:
ITS Passenger Processing Specialist I (Contractor)
Location: Onsite
Work Type: Contractor | Exempt
Overview
The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands-on technical support for passenger processing systems and common-use applications. The specialist acts as a frontline representative of the ITS department, resolving real-time technical issues and ensuring uninterrupted airport operations with minimal supervision.
Key Responsibilities
Sunshine Enterprise USA is retained by our valued client to search and recruit for the following executive opening:
ITS Passenger Processing Specialist I (Contractor)
Location: Onsite
Work Type: Contractor | Exempt
Overview
The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands-on technical support for passenger processing systems and common-use applications. The specialist acts as a frontline representative of the ITS department, resolving real-time technical issues and ensuring uninterrupted airport operations with minimal supervision.
Key Responsibilities
- Provide onsite operational and technical support for desktop systems, applications, and peripherals
- Support passenger processing technologies including Common Use systems, kiosks, E-Gates, biometric systems, and self-service bag drop
- Install, configure, image, and maintain desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot Windows OS, Microsoft Office, Citrix-based solutions, and smart devices
- Monitor, document, and resolve incidents and service requests using ITSM tools
- Act as an escalation point to Tier 2 support teams for hardware and application issues
- Coordinate with network teams and third-party hardware vendors for repairs and installations
- Maintain user accounts, access rights, security groups, and system permissions
- Provide after-hours and emergency IT support when required
- Ensure compliance with all HCAA policies, procedures, and standards
- High School Diploma or GED
- Minimum of 2 years of IT desktop/user support experience
- Experience supporting desktops, applications, mobile devices, printers, and peripherals
- Common Use system support experience preferred
- Ability to work independently in a fast-paced, high-availability environment
- CompTIA A
- CompTIA Network
- Microsoft Certified Desktop Support Technician (MCDST)
- 100% onsite support role
- May require working beyond standard business hours
- Ability to sit, stand, walk, and perform repetitive tasks
- Occasional lifting up to 10 lbs