Concierge

Job Title: Onsite Conferencing Concierge

Pay range: $28 – 30/hr

Duration: 6 months with possible extension

Onsite

Job Title:

Onsite Conferencing Concierge (Collaboration Service Engineer)

Position Summary

The Onsite Conferencing Concierge is a highly visible, customer-focused role responsible for ensuring seamless, frictionless meeting experiences within high‑traffic office locations (PODs). This role blends technical expertise with white‑glove service, providing proactive room readiness, real-time meeting support, and hands-on issue resolution to protect critical business and executive interactions.

The Concierge serves as both a local collaboration expert and a remote support extension, helping users across locations troubleshoot conferencing challenges and adopt best practices across MS Teams Rooms and related technologies.

Key Responsibilities

Daily Operations & Room Readiness

Conduct early-morning room readiness checks prior to the first scheduled meetings to proactively identify and resolve

Validate functionality of audio, video, displays, room controls, and connectivity

Perform checklist-driven inspections to ensure consistent quality and reliability across all rooms

Live Meeting Support

Provide rapid, in-room response during live meetings and high-visibility events to prevent or resolve disruptions

Support executives and critical business meetings with a high-touch, white-glove approach

Troubleshoot issues related to:

Audio quality and tuning

Video/camera framing and alignment

Content sharing and proximity join

Device pairing and connectivity

Technical Operations & Maintenance

Assist Conferencing, Collaboration & Content Product Team with maintenance of firmware, software, and Teams application currency across conferencing systems

Identify recurring issues and coordinate remediation with vendors and engineering teams

Own and track post-installation punch list items and ensure completion

User Engagement & Enablement

Provide in-the-moment coaching and support to meeting participants

Deliver lightweight training on:

Casting and wireless sharing

Teams meeting controls and features

Room best practices and etiquette

Maintain a visible and approachable presence to encourage early issue reporting

Cross-Site Support & Remote Assistance

Provide remote troubleshooting support for other office locations and users as needed

Assist service desk and engineering teams in diagnosing complex conferencing issues

Share knowledge, trends, and recurring issues to improve enterprise-wide collaboration experiences

Metrics & Continuous Improvement

Contribute to and improve key service metrics, including:

Room readiness rates

Mean time to resolution (MTTR)

Incident volume trends

Proactive vs. reactive fix ratios

Identify opportunities to reduce friction and improve the end-user experience

Required Skills & Qualifications

Experience supporting enterprise conferencing platforms (e.g., MS Teams Rooms)

Strong troubleshooting skills across AV, networking, and endpoint technologies

Ability to diagnose and resolve issues requiring physical, in-room intervention

Familiarity with:

Audio/video systems and room acoustics

Device firmware/software lifecycle management

Collaboration platform features and integrations

Ability to work independently in a fast-paced, high-visibility environment

Role Impact

This role is critical to:

Ensuring reliable, high-quality meeting experiences

Reducing disruptions that cannot be detected or resolved remotely

Supporting executive engagement and business continuity

Improving user confidence and adoption of collaboration technologies

Summary

The Onsite Conferencing Concierge serves as the frontline ambassador for collaboration technology, combining technical expertise with a service-first mindset to deliver seamless, frictionless meeting experiences across the enterprise.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.