What are the responsibilities and job description for the Collections Specialist position at Dexian?
Duration: 12 Months
Hours: 10am -7pm; Monday – Thursday. 8am – 5pm Friday.
Training: 8am -5pm M-F for 3 weeks
Work Environment
Position Overview:
- Make outbound and take inbound calls from client.
- Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
- Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
- Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
Key Responsibilities:
- Manage a queue of assigned accounts.
- When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
- Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
- Offer feedback and recommendations on any process improvements or training material.
Skills and Qualifications:
- Successful candidates will demonstrate a high attention to detail.
- H.S. diploma or GED required. Bachelor’s Degree is preferred with 1-2 years’ experience in Customer Service and/or Collections environment.
- Previous Insurance claim and/or Bankruptcy experience is a plus.
About Us:
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
Salary : $22 - $23