Spa Concierge

Passionate about the outdoors and seeking career growth in Colorado's stunning mountains? Join us at Devil’s Thumb Ranch Resort & Spa, where our award-winning Ranch Creek Spa offers a serene mountain escape nestled in the heart of the Colorado Rockies. With affordable shared housing and access to year-round outdoor recreation—skiing, hiking, and more—this is your chance to build a rewarding hospitality career in one of Colorado’s most stunning settings.

Principle Purpose of Job

Devil's Thumb Ranch Resort & Spa is seeking a warm, detail-oriented Spa Concierge to be the face of the spa and help create exceptional guest experiences. This role is ideal for someone who is friendly, organized, and service-driven, with a passion for wellness and hospitality. From greeting guests to maintaining inviting, orderly spaces, you’ll ensure every visit to Ranch Creek Spa is seamless and memorable.

Essential Duties and Responsibilities:

• Warmly welcome guests, provide orientation to spa facilities, and guide them through their visit.
• Schedule spa appointments via phone, email, and in person with accuracy and efficiency.
• Maintain a clean, organized, and tranquil spa environment including locker rooms, lounge areas, and boutique displays.
• Assist guests with food and beverage orders from the spa menu and serve refreshments throughout their experience.
• Offer recommendations and assistance in the spa boutique; restock products and support inventory management.
• Maintain strong knowledge of spa treatments, promotions, and seasonal offerings (training provided).
• Complete daily opening and closing duties, securing all supplies and ensuring readiness for the next day.
• Communicate clearly and effectively with spa therapists, team members, and other departments to support smooth operations.

Qualifications:

• Outstanding customer service skills with a friendly and professional demeanor.
• Ability to anticipate guest needs and go above and beyond to create a positive experience.
• Strong communication and organizational skills in a fast-paced environment.
• Fluent in English, both written and verbal.
• Willingness to learn spa-specific systems and product knowledge.
• Must be able to stand, walk, or sit for extended periods and lift up to 25 pounds or more.
• Team-oriented mindset with a commitment to cleanliness, safety, and professional conduct.
• Previous hospitality or spa experience is a plus, but not required—training provided.