Heck's Tavern Assistant Manager

Join us at Heck’s Tavern, nestled within the breathtaking location that is Devil's Thumb Ranch Resort & Spa, where culinary excellence meets natural splendor. As the premier wagyu steak house in Grand County, we invite you to embark on a transformative journey amidst 6,500 acres of pristine wilderness at the foot of the Colorado Rocky Mountains. Recognized as a Top 10 Resort in the USA – Mountain West by the prestigious 2023 Condé Nast Traveler Readers’ Choice Awards, Devil's Thumb Ranch Resort & Spa is celebrated for its unparalleled hospitality and stunning surroundings.

Principle Purpose of Job

The Assistant Restaurant Manager at Heck’s Tavern oversees restaurant operations, including dining areas, bars, coffee shops, and catering. This role involves supervising daily activities, assisting with menu planning, maintaining sanitation standards, and supporting both front and back of house teams during meal periods and high-demand times. The Assistant Restaurant Manager strives to improve guest and employee satisfaction while maximizing financial performance and implementing necessary training programs.

Essential Duties and Responsibilities:

• Supervise and manage employees, handling daily operations and performing duties in employees' absence.
• Maintain service and sanitation standards in restaurant and bar/lounge areas.
• Review staffing levels to ensure guest service, operational needs, and financial goals are met.
• Provide support to direct reports within Devil’s Thumb Ranch.
• Lead and encourage team members, fostering mutual trust and cooperation.
• Identify and provide coaching and mentoring to improve skills and knowledge.
• Develop and prioritize specific goals and plans to accomplish work efficiently.
• Ensure compliance with food & beverage policies, standards, procedures, and applicable laws.
• Handle guest problems and complaints, ensuring follow-up and continuous improvement.
• Conduct human resource activities, including hiring, termination, performance reviews, and training.
• Oversee financial aspects, including purchasing, budgeting, and payroll.

Education/Personal Attributes

• Bachelor's degree in Hospitality Management or related field preferred, but not required. Relevant experience may be considered in lieu of formal education.
• Strong leadership, communication, and organizational skills.
• Ability to work well independently and as part of a team.
• Knowledge of food handling and sanitation standards.
• Familiarity with local, state, and federal liquor laws.
• Ability to manage financial aspects, including budgeting and payroll.
• Excellent customer service skills and a focus on guest satisfaction.
• Ability to handle high-stress situations and make sound decisions.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Basic computer skills and familiarity with email and restaurant management software.
• Valid driver's license with a clean driving record.
• Ability to stand for long periods and lift/carry up to 50 lbs.

Benefits and Perks:

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable furnished housing, if working a minimum of 35 hours/week or more.
Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually
• -if FT, Year-Round employment status.
• Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
• Employer-sponsored Softball and Hockey leagues.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.